Reactivation fee
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FreshFroot
Well-known member
Why are we waiting 9 months? You have under 12 months to renew.
I get 12 months with this beta license. Then I can renew within 12 months before i get charged a reactivation fee. For another 12 months. and so on...
bookmark
Well-known member
Please remember that the renew fee $40 includes both support service and update service.You can't get any support when you are waiting in the 9 month.
But I think xenforo didn't give us detailed price police right now,especially for the users don't need annual update and support.
FreshFroot
Well-known member
Right I forgot support. I would assume they mean support, as in using the support form. And, NOT support on the forums via members.
Hornstar
Well-known member
Seems accurate to me.
And yes, what I said was coming from an official statement. It is on the payments page already.
http://xenforo.com/purchase/extension-details
So yes once again, what I said is accurate:
bookmark
Well-known member
Yes you are right.I didn't see the link you post.
http://xenforo.com/purchase/extension-details
So it's official states that the reactivation fee is $80,which seems overloaded for me.
http://xenforo.com/purchase/extension-details
So it's official states that the reactivation fee is $80,which seems overloaded for me.
What is the purpose of a reactivation fee? It's not far away from forcing someone to renew yearly.
I probably should have read that prior to purchasing - though at the time - there was absolutely no mention of it.
What if no substantial updates are released within 8 months.
Personally I think you should have followed IPS's format.
I probably should have read that prior to purchasing - though at the time - there was absolutely no mention of it.
What if no substantial updates are released within 8 months.
Personally I think you should have followed IPS's format.
Ashley
Well-known member
There is no thought of pressing someone to renew their license, ever. Buy the license and if you are satisfied with the the product as it is and do not require access or a later version, then no renewal is necessary, ever.
Our strategy and ethos is that XenForo will continue to develop and evolve and that new versions will be available regularly and that customers will want to update to the latest version. After 12 months has passed, the support and access to updates, ends. To gain access to the support areas and to the latest version for the 12 months ahead, as renewal is necessary. The renewal fee is the same, regardless of when you make the renewal and extends the expiry date, by 12 months, regardless of when the renewal is carried out. The reactivation fee is called that as it it not just a renewal, when it is a type of renewal. Effectively, the 2nd and 3rd year of license ownership offers customers the opportunity to renew, should they so choose. As the development is ongoing, 3rd year renewal includes the cost of the development in the 2nd year. Customers are investing in their software and the costs are the same over a period of 3 years, which is reasonable. The activation fee is capped.
We want people to understand and be clear about this. We appreciate that some may find this unsuitable for their requirements. Customers want updated software and renewing their software is part of keeping a forum ahead.
(EDIT) You could view it as paying $180/$220 for 3 years of support and upgrades, which can be paid in instalments. That is good value for money.
Our strategy and ethos is that XenForo will continue to develop and evolve and that new versions will be available regularly and that customers will want to update to the latest version. After 12 months has passed, the support and access to updates, ends. To gain access to the support areas and to the latest version for the 12 months ahead, as renewal is necessary. The renewal fee is the same, regardless of when you make the renewal and extends the expiry date, by 12 months, regardless of when the renewal is carried out. The reactivation fee is called that as it it not just a renewal, when it is a type of renewal. Effectively, the 2nd and 3rd year of license ownership offers customers the opportunity to renew, should they so choose. As the development is ongoing, 3rd year renewal includes the cost of the development in the 2nd year. Customers are investing in their software and the costs are the same over a period of 3 years, which is reasonable. The activation fee is capped.
We want people to understand and be clear about this. We appreciate that some may find this unsuitable for their requirements. Customers want updated software and renewing their software is part of keeping a forum ahead.
(EDIT) You could view it as paying $180/$220 for 3 years of support and upgrades, which can be paid in instalments. That is good value for money.
Tejstar
Member
Just to get clarity on this point. If you chose not to renew for 10 years (a hypothetical situation), you would still only pay a $80 reactivation fee that would upgrade you to the latest version at that time and give you 12 months of support/updates from that date?
I suspect the price will have increased in line with inflation by that time.
The figures being quoted are based on the current prices.
DaveL
Well-known member
FreshFroot
Well-known member
It makes sense now.
However, I think the reactivation fee should be 50% of the renewal.
Instead of having a $80 charge for the 3rd yr ($40 for the current year and $40 for the last year) It should be $40 for the current year and $20 for not paying the year before.
But hey.. I don't call the shots. All I can say is a lot of people don't seem to like this reactivation fee setup.
The reason I moved here was hoping to have the save pricing structure as vB did in the past.
However, I think the reactivation fee should be 50% of the renewal.
Instead of having a $80 charge for the 3rd yr ($40 for the current year and $40 for the last year) It should be $40 for the current year and $20 for not paying the year before.
But hey.. I don't call the shots. All I can say is a lot of people don't seem to like this reactivation fee setup.
The reason I moved here was hoping to have the save pricing structure as vB did in the past.
TrixieTang
Well-known member
$60 or $70 for reactivation would be fair, $80 is a bit too much. One thing that should be pointed out is that reactivation is required if a license is expired for 9 months, not a year.
$70 would be fair because if your license just passed 9 months and requires activation you'd be paying for a years support plus 9 months support. $80 on the other hand makes it so you're getting only 21 months of support but essentially paying the same that you would for 24 months.
$70 would be fair because if your license just passed 9 months and requires activation you'd be paying for a years support plus 9 months support. $80 on the other hand makes it so you're getting only 21 months of support but essentially paying the same that you would for 24 months.
FreshFroot
Well-known member
Also to add.. I feel this hurts multiple license holders.
For one license it doesn't seem to bad as a renewal fee. $40 a year is fine.
But, if I have 2-3 licenses. I am stuck with HUGE reactivation fees, if I can't pay the renewal within a year.
Maybe there should be some discount or break for multiple license holders.
For one license it doesn't seem to bad as a renewal fee. $40 a year is fine.
But, if I have 2-3 licenses. I am stuck with HUGE reactivation fees, if I can't pay the renewal within a year.
Maybe there should be some discount or break for multiple license holders.
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