UI.X 2

UI.X 2 2.1.2.1.0

No permission to buy ($35.00)
Good product, awful customer service.
I bought this 4 months ago, installed it and that was it. I never received any email or notification from them at the time of purchase that I'll get charged again after 4 months, as you'd expect from any company/website that sells subscriptions.
Last week I was checking my bank statements and I noticed that they charged my bank account!
They didn't send any notification even after charging my account!
So basically if you don't check your bank statements or see it by chance, they'll probably keep charging [and not telling] you forever! That's just mind blowing!
The funny part is that I contacted their support, explained what happened and asked for a refund. They only offered me store credit half the amount of what they charged (which was 50USD), I said I don't want store credit and I want a refund as I don't need it and are not using it anymore, and then they told me we are not giving you anything and closed my support ticket. I opened another ticket and they just closed it without any response!!!

that's just shameful!

I would never buy from them again, and I would never recommend them to anyone. Don't buy from them or be ready to get screwed!
ThemeHouse
ThemeHouse
Just to clarify, this is for one of our subscriptions that is reoccurring, not for UI.X 2 itself. A notification is sent a week before with an invoice to notify you about the next payment. We do not provide refunds of subscriptions as it's a service of unlimited access to many of our products.
As fellow members have already confirmed this is an excellent theme. What impressed (and still continues to impress) me even more is the friendly, professional, and fast support.
In the past year I have purchased the theme and also paid customization for integrating into my site. With XF1.x I performed the integration by myself, with XF2.x I found helpful support from this wonderful team at ThemeHouse/Audentio. On several occasions the team demonstrated their top-notch expertise in record time.

I am very thankful to the whole team for their products and services - in particular to Ian, who performed the customizations for me and has always been there for quick help.

Thank you very much,
Holger
ThemeHouse
ThemeHouse
We're glad you are happy with our support and services! Thank you for sharing!
These guys should just have a default 5 starts as their products are just so good. Used their themes and some add-ons for Xenforo 1, and have been waiting for UI.X for Xenforo 2 to mature a little before I took the plunge. Using it for a new project in conjunction with their absolutely brilliant and seamless WP bridge XPress. What you'll find with Themehouse, is that their Themes are full of features and work great from the off but their developers keep adding features right through the life of the theme and their support is quick, efficient and beyond expectation.Themehouse themes are just a no brainer as they are simply a must buy.
ThemeHouse
ThemeHouse
We are happy you like our themes and XPress and have had great experiences! Thanks for letting us know!
Very beautiful theme! I love how smooth the system runs and looks. Also The staff at theme house are very helpful, and quick to respond.
ThemeHouse
ThemeHouse
Glad to hear that you are loving UI.X 2 and that you have had a good support experience with our staff.
My 2nd review. After my 1st review about buying version 1 I was sorted out satisfactory.

I must say the more I get to know the theme the better It becomes and the ticket responses are pretty damn good. These guys know there stuff.

Learnt tonight of a setting/background that I never even knew about and helped me solve what i thought was a problem.

10/10 guys. Thanks especially to Ian.

:)
ThemeHouse
ThemeHouse
We much appreciated your kind words, and it is also good to hear that Ian was able to help you out with setting up UI.X 2 on your forum. Let our team know if we can help with anything else! :)
Very nice clean theme. Had a little difficulty making some of the customized changes but support is fast and awesome. Thanks!
ThemeHouse
ThemeHouse
Thank you so much for the kind feedback as we are glad to hear that our support team was able to help you resolve the issues you were having with customizing the theme ;)
the style is a lot of fun i had a lot of difficulties but the support team helped me a lot and several times. i would like to thank you again for that.
ThemeHouse
ThemeHouse
Good too hear that our support team was able to help you figure out many of the issues that you experienced with UI.X 2! Continue enjoying it and let us know if we can help with anything else!
Installed this theme after a recommendation. Glad we did as its very very good. Easy to change the colours and customize it. Very pleased indeed and the support is fast when I couldn't find a small detail that just skipped past my beedy eye. Well worth the money I spent on it.

My only disappointment was I bought version UIX1 by accident then had to buy UIX 2. Was in their t and c but good customer service would have at least offered a discount on version 2.

That said still giving it 5 stars.
ThemeHouse
ThemeHouse
This theme is very ideal for any forum, glad to hear that you agree as well. Nice to know our support team was able to help ya along with responding quickly.

One of our staff has contacted you on the double purchase as well, hope this helps with the disappointment that you mentioned! Enjoy.
Like everything else from ThemeHouse, this theme is excellent! The design is top notch, as is the functionality. One thing I like so much about ThemeHouse is that they lay their backend out so well that it makes finding things very easy and intuitive. They clearly put a lot of thought into the user interface on both the frontend and backend.

I won't run any other themes on my forum other than ThemeHouse!
ThemeHouse
ThemeHouse
We do our best is creating the best themes for many small to large forums! Good to see that you are enjoying it along with being happy with backend, support, and so much more. Let us know if we can be of anymore help and thank you for supporting ThemeHouse! :)
Just amazing! Very customizable and easy to use and configure.
The price is perfect for a lot of features!
100% recomend!
ThemeHouse
ThemeHouse
Thank you kindly for the nice review as it is good to hear that you've had a good experience with using UI.X 2! :)
I am very happy having purchased UI.X 2. My forum looks amazing and I haven't had any issues customizing my style. Great support as well.
ThemeHouse
ThemeHouse
Outstanding news nicoloaw! We are so happy to hear that your forum has turned out the way you imagined it. Our team is happy to help with any issues that may arise or questions that you may have! :)
Such a good theme. Aesthetically very clean and great support from the team to get it to where I want it.
ThemeHouse
ThemeHouse
So glad to hear that you are enjoying the theme and that our team was able to guide you well! Continue enjoying UI.X 2 :)
Amazing... (Y)
Support funny and style so beautiful.
I like it.
Vote 5 star for themehouse, i hope you will update style when xenforo update...
ThemeHouse
ThemeHouse
Thank you so much trangchongcheng for the kind review! We are so glad to hear that you are enjoying UI.X 2! Please let us know if you have any questions or experience any issues at all! :)
Very good themes and addons, all worked - some had bugs that they announced they would quickly fix. Their ticket system seems to be fast, and admins are helpful and polite. :)
ThemeHouse
ThemeHouse
Thank you so much Avarixzen for the kind review! We are glad to hear that you are enjoying our products! Please let us know if you have any questions or experience any issues at all! :)
It's my first time with UI.X2 but I used another of their styles with XF 1.X. I found UI.X2 to be fairly easy to install and use. Some things were not all that intuitive. But a little digging around solved most problems. The manual could use some love. If you get stuck on something, the manual sometimes doesn't have much of an explanation. But all in all, UI.X2 is keeper. The end result dwarfs any minor issues get it running.
ThemeHouse
ThemeHouse
Thank you so much for the kind review Eggnog! Glad to hear that you are enjoying UI.X 2 along with coming from a few of our themes from XF1. Please continue enjoying it and let us know if you have any questions or experience any issues! :)
Been using UI.X since it's early stages in XenForo 1, always loved the theme. At first, UI.X 2 wasn't appealing to me, but with all the customization options, you can literally redesign the whole theme itself. Well worth the money!
ThemeHouse
ThemeHouse
Hello Atmazphere, thanks so much for your support since the start of UI.X! So glad to hear that you were able to get UI.X 2 to look how you like it! Let us know if you have any questions or experience any issues. Enjoy! :)
Lovely theme and lovely staff that support it! It's been quite some time since I last worked on a XenForo installation, but I'm excited to get started again and use this theme.
ThemeHouse
ThemeHouse
Hello RoundEye, so glad to hear that you are loving the theme and our staff of course! Please let us know if you have any questions or experience any issues in the future! Enjoy! :)
Thanks to technical support, quickly helped to solve a problem. I recommend UI.X to all. Good product for Xenforo 2.0
ThemeHouse
ThemeHouse
Thank you so much Ttt-Ru for the kind review! We are glad to hear that you are enjoying UI.X 2 and that our support team could assist you with the issues you were having! Let us know if you experience any other issues or have any questions! :)
It's a great theme with tons of options, and also the support is top notch. They were able to troubleshoot some settings I was having problems finding thinking they were not there. Would love to see some more documentation as there are a lot of options to figure out.
ThemeHouse
ThemeHouse
Thank you for your kind review MRaburn! We are glad to hear that you are enjoying UI.X 2 and that our support team was able to help guide you in the right direction! Please continue enjoying UI.X 2 and let us know if you have any other questions or find any issues! :)
Great theme, great support. The best theme for xenforo 2
I had some problems updating the theme to the last version, but the support immediately helped me to solve the problem
ThemeHouse
ThemeHouse
Thank you Poel for the kind review! We are glad to hear that you are enjoying UI.X 2 and that we were able to help you out with those issues immediately without delay. Please continue enjoying UI.X 2 and let us know if you have any further questions!
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