Good product, awful customer service.
I bought this 4 months ago, installed it and that was it. I never received any email or notification from them at the time of purchase that I'll get charged again after 4 months, as you'd expect from any company/website that sells subscriptions.
Last week I was checking my bank statements and I noticed that they charged my bank account!
They didn't send any notification even after charging my account!
So basically if you don't check your bank statements or see it by chance, they'll probably keep charging [and not telling] you forever! That's just mind blowing!
The funny part is that I contacted their support, explained what happened and asked for a refund. They only offered me store credit half the amount of what they charged (which was 50USD), I said I don't want store credit and I want a refund as I don't need it and are not using it anymore, and then they told me we are not giving you anything and closed my support ticket. I opened another ticket and they just closed it without any response!!!
that's just shameful!
I would never buy from them again, and I would never recommend them to anyone. Don't buy from them or be ready to get screwed!
As fellow members have already confirmed this is an excellent theme. What impressed (and still continues to impress) me even more is the friendly, professional, and fast support.
In the past year I have purchased the theme and also paid customization for integrating into my site. With XF1.x I performed the integration by myself, with XF2.x I found helpful support from this wonderful team at ThemeHouse/Audentio. On several occasions the team demonstrated their top-notch expertise in record time.
I am very thankful to the whole team for their products and services - in particular to Ian, who performed the customizations for me and has always been there for quick help.
These guys should just have a default 5 starts as their products are just so good. Used their themes and some add-ons for Xenforo 1, and have been waiting for UI.X for Xenforo 2 to mature a little before I took the plunge. Using it for a new project in conjunction with their absolutely brilliant and seamless WP bridge XPress. What you'll find with Themehouse, is that their Themes are full of features and work great from the off but their developers keep adding features right through the life of the theme and their support is quick, efficient and beyond expectation.Themehouse themes are just a no brainer as they are simply a must buy.
Installed this theme after a recommendation. Glad we did as its very very good. Easy to change the colours and customize it. Very pleased indeed and the support is fast when I couldn't find a small detail that just skipped past my beedy eye. Well worth the money I spent on it.
My only disappointment was I bought version UIX1 by accident then had to buy UIX 2. Was in their t and c but good customer service would have at least offered a discount on version 2.
Like everything else from ThemeHouse, this theme is excellent! The design is top notch, as is the functionality. One thing I like so much about ThemeHouse is that they lay their backend out so well that it makes finding things very easy and intuitive. They clearly put a lot of thought into the user interface on both the frontend and backend.
I won't run any other themes on my forum other than ThemeHouse!
It's my first time with UI.X2 but I used another of their styles with XF 1.X. I found UI.X2 to be fairly easy to install and use. Some things were not all that intuitive. But a little digging around solved most problems. The manual could use some love. If you get stuck on something, the manual sometimes doesn't have much of an explanation. But all in all, UI.X2 is keeper. The end result dwarfs any minor issues get it running.
Been using UI.X since it's early stages in XenForo 1, always loved the theme. At first, UI.X 2 wasn't appealing to me, but with all the customization options, you can literally redesign the whole theme itself. Well worth the money!
It's a great theme with tons of options, and also the support is top notch. They were able to troubleshoot some settings I was having problems finding thinking they were not there. Would love to see some more documentation as there are a lot of options to figure out.