Good product, awful customer service.
I bought this 4 months ago, installed it and that was it. I never received any email or notification from them at the time of purchase that I'll get charged again after 4 months, as you'd expect from any company/website that sells subscriptions.
Last week I was checking my bank statements and I noticed that they charged my bank account!
They didn't send any notification even after charging my account!
So basically if you don't check your bank statements or see it by chance, they'll probably keep charging [and not telling] you forever! That's just mind blowing!
The funny part is that I contacted their support, explained what happened and asked for a refund. They only offered me store credit half the amount of what they charged (which was 50USD), I said I don't want store credit and I want a refund as I don't need it and are not using it anymore, and then they told me we are not giving you anything and closed my support ticket. I opened another ticket and they just closed it without any response!!!
that's just shameful!
I would never buy from them again, and I would never recommend them to anyone. Don't buy from them or be ready to get screwed!
