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XF 1.5 Users not getting upgraded upon purchase

Discussion in 'Troubleshooting and Problems' started by Xyphien, Aug 14, 2016.

  1. Xyphien

    Xyphien Active Member

    I've had three users come up and say they haven't been awarded the correct user upgrade after purchase. I then go into my paypal and see that they have in fact donated the correct amount, and they said they used the upgrade page to do so. However, the system isn't automatically upgrading them, and I am forced to manually do it. Why is this? And how do I go about fixing it?
  2. Mike

    Mike XenForo Developer Staff Member

    Do you have IPNs enabled in PayPal?

    Are there any entries in the transaction log in the control panel?
  3. Xyphien

    Xyphien Active Member

    It was working fine earlier, so I don't think it's on PayPal. I have several automatic people from previous months. It just started doing this.

    I also don't see a transaction log.


    Spam Cleaner Log

    Like I said though, the payments went through. I have the money in my paypal account. They're simply not being added to the automatic membership usergroup.
  4. Mike

    Mike XenForo Developer Staff Member

    The transaction log is under the user upgrades section.

    However, I would appreciate if you can confirm the value of the IPN setting in PayPal. It does get disabled in some circumstances.
  5. Xyphien

    Xyphien Active Member

    Alright, how do I go about finding the IPN settings?

    Unknown Upgrade - Information: No txn_id. No action to take.

    I'm getting that error in the log.

    Information: No txn_id. No action to take.
    Unknown Account
    Only log entries that involve a successful payment will be attached to a user and user upgrade.
    Unknown Upgrade
    Jun 11, 2016
    Subscriber ID:

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