Chris D

I didn't even notice. Thanks.

If you have any queries about your account, please submit a ticket from your customer area.

Can you help me directly? Tickets take forever...

Tickets are responded to very quickly but it depends on a few factors, particularly the time of day.

Submitting a ticket is the only way to resolve account related queries.

Every ticket is responded to and yours will be in due course.

It looks like it is working fine now.

Ignore me on the part about your Gravatar appearing fine on the XenForo 2 demo. I'm stupid.

Fixed here!

Whoosh ...

We're currently working towards releasing a developer preview which will be released early this year. No further timescales are available yet.

You don't upload the upload directory. You upload the *contents* of the upload directory. Please post in the Live Update discussion thread for further support.

Thanks, cannot get it to work, mind pointing me to the proper thread. I searched but cannot seem to find it.

Support is only available to licensed customers. If you are licensed then you should add your forum user name to the Forum Users page of your customer area.

There are some features that might help. You would be best to post a thread on the forum and explain exactly what you want to achieve, and someone can likely explain how to do it.

Ok sir, thanks

Just our prerogative! It was enabled a while ago but it was abused and got all rather spammy so we tuck it away to make it look less inviting.

Support will only be provided to licensed customers. If you are licensed, you need to log into https://xenforo.com/customers/forum-users and add your forum username there and you can post on the forum, or submit a ticket. If you aren't licensed, you can buy a license from here https://xenforo.com/buy/

Hello, please try to avoid using conversations and profile posts for asking support or related questions.

If you need a definite answer from a member of staff you should submit a ticket, or contact us (https://xenforo.com/contact/).

Otherwise, feel free to post on the forum. Often we reply to forum posts anyway.

To answer this question, specifically, giving access to any 3rd party to any part of your XF install or server is always a risk. You should do your best to ensure you're using a reputable provider. There are some popular providers listing their services in the 3rd Party Services forum here.

In terms of giving access to your CP you can restrict what someone does by creating a new Admin and limiting the perms they have such as preventing them from installing add-ons or editing styles and options.

The current plan is that if you have an active XF1 license, there will be no additional cost to upgrade to XF2. If you have a branding free license, this will carry over to XF2.

Thank you for your answer!

Best thing to do is to get them to contact us and we'll discuss it with them. We can only deal with the license holder or their approved users for support.