Recent content by Chris D

This is fixed for the next release.

This has been fixed for the next release.

To clarify, response times are slower on the weekends and public holidays but Cloud and often normal tickets are responded to in a timely manner, even during weekends and public holidays. Our official support hours are 09:00-17:00 UK time Monday to Friday and are noted when submitting a ticket...

Tickets were responded to every time, it's just there was a frequency issue. There was an issue with memory pressure on their specific instance and not something we could reproduce in the same way anywhere else. We've solved this by upgrading the customer to "Standard" hardware at no additional...

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I've sent you a DM.

Yeah not something we generally monitor but just ran it on a 2.3.9 install I have lying around (more of a shipped version than our development repo) ┌────────────┬────────┬─────────┐ │ Language │ Files │ Code │ ├────────────┼────────┼─────────┤ │ PHP │ 5,000 │ 587,755 │...

Just to close this off, this was fixed last night. Should be all good now. Let us know if issues persist.

Just to close this off, this was fixed last night. Should be all good now. Let us know if issues persist.

"We can't use that, it's not supported by Internet Explorer" Is probably something we said at the time...

You're right to be frustrated. Three outages in four days is not the standard we hold ourselves to, and I'm sorry for the disruption to your site. A bit of context that might help: the sites are actively monitored; In two of the three incidents this weekend, the fix was in before the ticket...

You are free to leave XenForo Cloud at any time. Your data is yours. I believe @Paul B replied to your ticket earlier with details.

Okay I had an initial look at it. I'd somewhat describe that link as being "misleading". There isn't actually a PDO driver. You'd have to use their turso/libsql package which is a native PHP extension using FFI/Rust which means it likely needs additional compilation/configuration in PHP. It...

Yeah sounds like you'd just use their PDO driver. 2.4 will be all-in on PDO. I'll try to give it some testing prior to release just in case there's any wrinkles :)