XF 2.1 Users not getting "downgraded" after upgrade period expires

[joshg]

I've got users who have upgrades that have expired, but they aren't getting the "additional user group" removed from their account.
Shouldn't the downgrade happen automatically after the period ends?

 

[Jeremy P]

This is handled by cron once per hour.

 

[beerForo]

@joshg could be related. I see you also came from vB last year!

Fixed - Imported user upgrades did not remove from group

Came from vB last year and it imported the active user upgrades. Of course, there was no payment profile attached. But they had expiration dates. I am looking in my Expired upgrades, and the ones with a payment profile removed from the group successfully after expiration. But the ones with no...

xenforo.com

 

[TFroehlichIII]

This is handled by cron once per hour.

I’m also having this issue. The cron is running but users aren’t being removed from the user group.
Any ideas why this is happening?

 

[beerForo]

This was a bug pertaining to imports you can click the link.

 

[TFroehlichIII]

This was a bug pertaining to imports you can click the link.

I haven’t imported any users.

 

[beerForo]

https://xenforo.com/community/threads/downgrade-users-who-don’t-pay.200324/post-1547292