Evan Burck
Member
Been using for 2 days - we have both PayPal and Stripe options to pay. When a customer pays with Stripe, it does not give the customer their upgrade automatically. Anyone else had this issue?
No it works absolutely fine for me. We only have stripe set up.Been using for 2 days - we have both PayPal and Stripe options to pay. When a customer pays with Stripe, it does not give the customer their upgrade automatically. Anyone else had this issue?
I have the API for Google/Facebook login turned off. Still doesn't work. Our webhook shows a 27% fail rate, so not sure what any of that means if I'm honest. Can't seem to find a win here.No it works absolutely fine for me. We only have stripe set up.
Are you using register with Google or Facebook? I haven't had any problems since I turned those off as sometimes it was causing a glitch where it wouldn't take them to registration screen after payment or something was happening on user end where they paid but never set up and account and ended up registering separately and it wasn't linked to payment.
Please submit a support ticket on our site so we can take a closer lookBeen using for 2 days - we have both PayPal and Stripe options to pay. When a customer pays with Stripe, it does not give the customer their upgrade automatically. Anyone else had this issue?
The best way to do this would be to create the same user upgrade in the different currency, then set that new upgrade as an "alias" in the paid registrations account types config:We're getting issues now with our Stripe Indian customers as they changed the banking rules in India and they're not able to do subscriptions in American dollars. Probably 20% of my customers are from India so we're losing some customers.
In the meantime I'll add a different upgrade in Indian currency but it would be awesome if there was a currency pulldown option for the upgrades so they can make the payment in their local currency which I believe will solve this problem.
We currently only use Stripe and no PayPal.
Action: Error: Event data received from Stripe does not contain the expected values.
User: Unknown user
Date: Today at 6:44 AM
Purchase request key: N/A
Transaction ID: evt_1KZljxBkGIL8oaER13xDnuWr
Subscriber ID: sub_1KZljrBkGIL8oaERqhWhuVRC
Payment profile: Unknown profile
Log details
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["customer"] => string(18) "cus_LGIIwoM4eVkcHc"
["customer_address"] => NULL
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["proration"] => bool(false)
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["type"] => string(12) "subscription"
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}
["livemode"] => bool(true)
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["next_payment_attempt"] => NULL
["number"] => string(13) "D524335E-0001"
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["period_end"] => int(1646441091)
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["quote"] => NULL
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["statement_descriptor"] => NULL
["status"] => string(4) "paid"
["status_transitions"] => array(4) {
["finalized_at"] => int(1646441091)
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["subscription"] => string(28) "sub_1KZljrBkGIL8oaERqhWhuVRC"
["subtotal"] => int(1599)
["tax"] => NULL
["test_clock"] => NULL
["total"] => int(1599)
["total_discount_amounts"] => array(0) {
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["total_tax_amounts"] => array(0) {
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["transfer_data"] => NULL
["webhooks_delivered_at"] => NULL
["eventType"] => string(25) "invoice.payment_succeeded"
}
PayPal too. Along with a receipt from Paypal.Ah great Thanks for the information
html[data-logged-in="false"] div.accountType[data-id="22"]
{
display:none;
}
Ehm, no one replied. Do I've to think that the support isn't as expected or is just a matter of lack of time in this specific moment?Presale question.
I think that this addon is what I need. Question is if I can buy the 3 months license and, if everything goes as I hope, upgrade to the lifetime version paying the difference.
We thought the same thing! But when we paid for the product and purchased premium support, we got support.Do I've to think that the support isn't as expected or is just a matter of lack of time in this specific moment?
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