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xF Host Update

Discussion in 'Off Topic' started by The Forum Heroes, May 24, 2013.

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  1. The Forum Heroes

    The Forum Heroes Well-Known Member

    Since our entire network is down. I wanted to post here. OVH cycled off all our servers and so far I have not been able to get a complete answer as of why beyond "please wait for a response from your ticket from a network supervisor" I am very sorry for this down time, but this is very beyond our control. I hope to have everything back online shortly.

  2. Andy.N

    Andy.N Well-Known Member

    Time to move to a more reliable provider?
  3. The Forum Heroes

    The Forum Heroes Well-Known Member


    One server has been brought back online, the others continue to be marked as "suspended".
  4. MattW

    MattW Well-Known Member

    That's not good! I take it you had no prior notice to them taking this action either??
  5. The Forum Heroes

    The Forum Heroes Well-Known Member

    Nope, no warning nothing. We have been a client since Jan, no issues, no problems. Since Jan, I have submitted a total of 4 tickets.

    All I received just as all my monitoring alarms started screaming..

    Dear Customer,

    We had no choice but to place your server pool in 'rescue FTP' mode.
    A email containing a username and password has been sent so that so
    you can retrieve your data located in its storage space.

    This constitutes a breach of your contract, your server was blocked.


    Support OVH
  6. Digital Doctor

    Digital Doctor Well-Known Member

    What was the breach ?
  7. XeStorm

    XeStorm Member

    so that is why my site is down. i was about to be like, do i have to switch again? lol. but yeah
  8. The Forum Heroes

    The Forum Heroes Well-Known Member

    If you can find it in that above letter, let me know :) That's all I know too at this time. Still awaiting reply from a network admin as tech support will do nothing but tell me to wait for them.
  9. jmurrayhead

    jmurrayhead Well-Known Member

    Seems like there's a block of text missing from that email. Seems odd to just say, "This is a breach of your contract".
  10. The Forum Heroes

    The Forum Heroes Well-Known Member

    Thought so too like a line above it having reason why the servers were suspended, but nope that was all. Again though, the English translation of their e-mails have not always been the greatest. My monthly billing statement notice always says "You new billing notice awaits you".
  11. jmurrayhead

    jmurrayhead Well-Known Member

    lol Not sure who you're dealing with here, but the fact that they no speaky English is enough for me to move on.
  12. The Forum Heroes

    The Forum Heroes Well-Known Member

    Well, they are a french company. They have data centers in France and Montreal Canada. This is the 1st major issue we have had with them since signing up in Jan.
  13. Biker

    Biker Well-Known Member

    In my dealings with French hosting companies, their responses to my emails have been nothing short of horrendous. Especially OVH. I usually don't even get a reply when I'm firing off emails about individuals using their servers for nefarious things.
  14. Edrondol

    Edrondol Well-Known Member

    Okay, so I'll be the first negative guy. So far everyone has been calm as cucumbers, which is kind of amazing. I know Mike is going through the same thing as us, but with a 99% uptime guarantee, this isn't the first time things have gone awry. I'm not at the breaking point yet, but I'm getting close.
    tekgirl likes this.
  15. AlexT

    AlexT Well-Known Member

    OVH is huge and they offer very competitive server deals (i.e. low-cost). Alas, they are not known for their support. And they tend to attract spammers for hosting their bots with them...

    Biker likes this.
  16. Biker

    Biker Well-Known Member

    Yup. The majority of spam bot hits I get from Europe are generally hosted with OVH.
  17. The Forum Heroes

    The Forum Heroes Well-Known Member

    Other then one server being back online, the status has not changed. All support tells me is please wait a little longer for a supervisor to resolve this for you.
  18. Edrondol

    Edrondol Well-Known Member

    But there is progress?

    When will we know why the suspend?
  19. The Forum Heroes

    The Forum Heroes Well-Known Member

    I guess them saying a supervisor will resolve this could be progress. I guess it means the reason we were turned off turned out to be false and pending turning us back on. Lower level support has been very unhelpful and even calling, calls can't be transfered to a higher level, only updating via tickets. I assure you I'm as frustrated as you are.
  20. tafreehm

    tafreehm Well-Known Member

    hmmm... you probably need a better place for communication with your customer. If I did not come and tracked your activity I would not know about this.
    Please make sure you lose no data!!!
    tekgirl likes this.
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