In your response to my review, you claim that I did not order your installation and my review was inapproperiate. Payment was requested to be paid after you verify the installation of Multisite System installation. The following was the conversation we had in your support site.
Mac SeahClient
To get it to work obviously? To simply said that nginx is not tested and concluded it with a refund seems professional to you? Is there specification that it is only applicable to non nginx site.
When we customers take this addon, we believe in your product, your service and your company. You came back with a statement that says you "have no time" for nginx and promptly did a refund. How could you expect satisfaction and ask me what's the problem. The problem is with your working ethics.
07/03/2018 07:02
Hayk DrnoyanStaff
Hello!
What is the problem? We found the add-on does not work on your server cause of your server settings. We said our add-on is not tested on ngix and even if it is, it may not work on your server and we are not responsible and can not guarantee that it will work on all server environments. We apologized and refund the payment you made. What else can we do for you?
Thank you!
07/03/2018 06:45
Mac SeahClient
What a service standard,
View attachment 170604
07/03/2018 05:15
Hayk DrnoyanStaff
Hello!
What we have reviewed tomorrow is a very strange behaviour that can only be caused by some server settings of your ngix server. Unfortunately, we do not have time at this moment to test the add-on on ngix server and to deeply analyze your settings that could cause such issues. Due to this we refunded your payment. You should uninstall both XenCentral Framework and Multisite System from your server. We are sorry the product didn't work for you.
If we'll have ngix server support tested, we'll update you, so if you are interested in product you may purchase it again.
Sorry for inconvenience again.
Thank you!
Hayk DrnoyanStaff
Hello!
We have logged in to XenForo and server and see the issue. We never had such issue before.
We are investigating the issue and will let you know about the results.
Thank you!
Hayk DrnoyanStaff
Hello!
Yes, we will configure 2 domains to point to file system of XenForo for 60 EUR.
We will send the invoice after we verified Multisite System installation.
Thank you!
27/02/2018 18:15
Mac SeahClient
I will pass it to you tomorrow. Can I conclude we have a deal of 60 eur for two multisites? If yes, send me the link for payment and I will see to it.
27/02/2018 18:02
Hayk DrnoyanStaff
Hello!
Before proceeding with domains setup, please provide FTP and Admin CP details to check Multisite System installation. After installation is checked and is verified, we'll send the invoice for domains setup service.
Thank you!
27/02/2018 17:43
Mac SeahClient
Still to no avail after multiple attempts. I will take you up on your offer:
"Though we do not usually provide discounts for this service or provide it partly, we will do an exception for you and will configure one domain for your ngix server, so it will work with Multisite System for 60 EUR."
Make it 2 sub sites @ 60 EUR and we will proceed. Otherwise, I cannot find way to make use for this addon and will regrettably have to dispute for a refund. I sincerely hope that this addon can help us to reach our next milestone, and I appreciate your helping hand.
So your rebuttal on my review got me confused. Are you still claiming you are in the right?