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XF 1.2 Wrong 'from address' in email from contact page

Discussion in 'Troubleshooting and Problems' started by Jeffin, Jan 30, 2014.

  1. Jeffin

    Jeffin Well-Known Member

    When I receive an email from someone who tries to contact me via the forum contact page, the from address is always my own webmaster email address and only in the content does it show the sender's email. Now the problem is that, many times I have hit the reply button in my email client and sent replies to myself. Couldn't we set it up so sender email shows up in the from address when the email is received?

    By the way, I use Google Apps to receive and send these emails. Is that why this is happening?

    I have attached this screenshot for your reference:


  2. Jeremy

    Jeremy Well-Known Member

    If you disable add-ons, what is the from header?
    Jeffin likes this.
  3. Jeffin

    Jeffin Well-Known Member

    Hi Jeremy, thank you for your reply.

    After I have disabled all my add-ons, the from header is still my own email address.


    I looked back at all my emails received via the xenforo contact page and it's been like this since 2010 after I installed Xenforo.
    Last edited: Jan 30, 2014
  4. Mike

    Mike XenForo Developer Staff Member

    I suspect this may be the case if you're using Google SMTP to send it. It sounds like it's removing the Sender header and rewriting the From header. Try using the default PHP mail option.
    Jeffin likes this.
  5. Jeffin

    Jeffin Well-Known Member

    Hi Mike, thank you for your reply. I am using Google SMTP to send mails. That is probably why.
    I use Google Apps to send and receive all my emails.

    From technical point of view, would you recommend that I keep the settings as it is or change to PHP mail? Which is better and what would you have done?
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Unless there are compelling reasons to do so, the local php standard method is recommended.

    I use the default and Google Apps.
    Jeffin likes this.
  7. Jeffin

    Jeffin Well-Known Member

    Hi Brogan, thank you for your reply. I am a little curious as to why local php standard method is better than Google SMTP. Is it the sending limits or are there other reasons? Do you recommend third party SMTP providers to send usual forum emails?

    The reason why I am asking you is because when I change these email settings, I want to get it right this time. I want my forum emails to be 100% deliverable and have no issues at all in future. Thank you in advance.
  8. Tracy Perry

    Tracy Perry Well-Known Member

    Jeffin likes this.
  9. Jeffin

    Jeffin Well-Known Member

  10. Null

    Null Well-Known Member

    Give Mandrill a try!

    Your first 12,000 emails (monthly) are free.
    Jeffin likes this.

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