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Why can't i buy this?

Discussion in 'XenForo Pre-Sales Questions' started by Jay Harper, Aug 21, 2012.

  1. Jay Harper

    Jay Harper New Member

    I have been trying to purchase this but when I check out with paypal, it tells me the paypal account cannot be used and then when I try two different credit cards, paypal tells me that the card cannot be used.

    Am I missing something here?
  2. Slavik

    Slavik XenForo Moderator Staff Member

    Hi Jay,

    Please use the contact form (at the bottom of any page) and I will assign it to Ashley to generate you a manual invoice.


  3. HenrikHansen

    HenrikHansen Well-Known Member

    I you have a Paypal account and login and that should also solve the problem
  4. Strong

    Strong Member

    I had this same problem. Paypal don't like some debits cards. Mostly prepaid ones but have been known to block some business cards like the one I was using. Getting this software was initially a pain because of the paypal hurdle I have to admit. But then there's always the, "if you want something bad enough, you'll find a way" bit too. I wonder however how much business was lost because of that though. I know I had almost given up.

    I had to give someone cash, wait for it to clear and use their paypal account...
    0xym0r0n likes this.
  5. MichaelDance

    MichaelDance Well-Known Member

    Rightio, first off, PayPal have tried to make payments from that card and have refused it, check if your not hitting their stupid firewall.

    You're card bank has refused PayPal or because there's no money on the card or it's not verified on paypal where they hold $1 or £1 to verify.

    Hope I help, I've had loads of issues with PayPal even with a fully verified account.
  6. hunz

    hunz New Member

    Most probably your card have problem. I just purchased using paypal :)
  7. Strong

    Strong Member

    It is more likely that paypal has a problem with your card. They still don't like my business check card.

    While most people will probably not have this problem, it doesn't mean that it doesn't exist. Just try and make a $250 purchase via paypal on an unverified account with a prepaid visa card to see what I mean.
  8. Roberto Bilić

    Roberto Bilić Active Member

    I had to wait eight hours after I make a payment on the card that they can pay via PayPal
  9. MichaelDance

    MichaelDance Well-Known Member

    You've hit the Firewall at PayPal, I had it, you need to ring them up. If you have skype or if you're from USA ring: +18882155506

    I had this billions of times once, PayPal UK was crap (is a nice word tbh) USA PayPal solved it in 4 phone calls.

    Was what the UK said but phoning USA PayPal via Skype got it solved.
  10. algheilani

    algheilani Member

    Return to merchant and try a different payment method

    We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available).
  11. zagman76

    zagman76 Member

    This is the same error I am facing. I was trying to pay with my PP balance. I haven't been able to purchase for at least the last 12 hours today. (n)
  12. algheilani

    algheilani Member

    I found a way to buy it.
    I used my mobile to go through the process and I finally bought Xenforo
  13. zagman76

    zagman76 Member

    Did you sign in to your paypal account during the process?

    I was also able to complete the purchase this way as well. I don't know if mobile.paypal.com vs www.paypal.com has anything to do with it, but that seemed to make a world of difference.
  14. Sadik B

    Sadik B Well-Known Member

    Seems like a frequent error at xenforo. I think Ashley should try and use at least Google Checkout. Doesn't make any sense losing business over this.
    CyclingTribe likes this.
  15. Slavik

    Slavik XenForo Moderator Staff Member

    I'm starting to agree.

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