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what to do with members who's Email-address is bouncing ?

Discussion in 'Forum Management' started by erich37, Sep 3, 2013.

  1. erich37

    erich37 Well-Known Member

    I have many users which have their Email not working anymore.
    So the Email-addresses these members registered with, are bouncing back when these members receive an Email.

    What should I do with these members ?
    - should I delete these members ?
    - should I just leave these members as they are ?

    I guess they will still have the ability to log-in and change their Email-address in case they will ever return back to the Forum.

    This brings me to the idea to create some sort of "Notice" to inform them to change their Email-address when they login.

    Any advise from you guys of what would be the best to do ?

    Many thanks!

  2. Brogan

    Brogan XenForo Moderator Staff Member

    You can set their state to: Awaiting email confirmation (from edit).
    Eoj Nawoh, Lone Wolf and erich37 like this.
  3. erich37

    erich37 Well-Known Member

    great idea (y)
  4. Alfa1

    Alfa1 Well-Known Member

    I delete all members with inactive email and 0 posts and registered over a month ago.
    One thing to consider is that email can bounce for trivial reasons, like a full inbox or a temporary server issue. The reason is mostly sent with the bounce message.
    Liam W and erich37 like this.
  5. AndyB

    AndyB Well-Known Member

    I send the member a Private Conversation asking them to update their email address.
    erich37 likes this.
  6. Gene Steinberg

    Gene Steinberg Well-Known Member

    I throw them into a limited privileged "bounced" user group, and if they want to be fully restored, they have to write me and make that request.
  7. HWS

    HWS Well-Known Member

    One of our add-ons checks the bounceto mailbox for error messages regularly and sets the account to "Awaiting email confirmation (from edit)" automatically. We do not care if the mail is bouncing for hard or soft reasons. A user has to reconfirm his address after the first error message. Reason: Bouncing email addresses lower the trust level for our messages at large email providers and may result in getting all our messages tagged to their users as spam. We want to avoid that.

    Sorry, we cannot release that add-on, but it can be coded very easy.
    Breixo and erich37 like this.
  8. erich37

    erich37 Well-Known Member

    hmmm... such an Addon would be great.
    Even better yet, to have it integrated in XF-core.

    eberkund likes this.
  9. Digital Doctor

    Digital Doctor Well-Known Member

    In some cases, a nice feature might be to Send the bounced email message as a Conversation.
    With, a follow up message about the bounced email message.
    erich37 likes this.
  10. Gene Steinberg

    Gene Steinberg Well-Known Member

    My preference would allow the admin to choose the user group in which bounced members go. Of course, that requires someone actually releasing such an add-on. I've requested it for several years on this platform and the previous one we used, vB. No results. And I agree about having a conversation for those with a bounced message informing them that they won't get their privileges back until they send an updated email address that is verified.

    I assume the HWS add-on is a custom job, but wouldn't there be a large audience at five dollars a pop for something like this?
  11. Digital Doctor

    Digital Doctor Well-Known Member

    I would think so.
  12. Alfa1

    Alfa1 Well-Known Member

    Interesting. I had such an addon created for vb which does analyse bounce reasons, number of bounces, usergroup, and then deactivates accounts according to settings, then guides users through the reactivation process. Took us 4 months to create, implement, tweak until it worked well on my big board.

    I may have one of my devs rewrite it for XF and updated to include current email standards, but if I do then that surely will not be a cheap addon.
    jauburn, Breixo and erich37 like this.
  13. Gene Steinberg

    Gene Steinberg Well-Known Member

    Or maybe a simplified version that simply puts a member in the bounced user group and opens a Conversation?
  14. Alfa1

    Alfa1 Well-Known Member

    That doesn't work when you have hundreds of thousands of members.
  15. Gene Steinberg

    Gene Steinberg Well-Known Member

    True. So you have a "Lite" and "Pro" version to accommodate different forums with different needs and budgets.
  16. Liam W

    Liam W Well-Known Member

    The HWS addon sounds like a good idea...

    I might steal the idea and make an add on for it myself...
    bobs409 likes this.
  17. Breixo

    Breixo Active Member

    I'd like to see that addon ;)
  18. Po'ki

    Po'ki New Member

    I've quickly edited the settings to no emails, and unsubscribe theme from any subscribed threads/forums. Never came across such member with more than 3 subscriptions, so I figure this way works (for now).

    I don't know if I'm doing it right *shrugs*
  19. Digital Jedi

    Digital Jedi Well-Known Member

    We're supposed to check for that? :oops:
  20. xfrocks

    xfrocks Well-Known Member

    Breixo likes this.

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