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XF 1.5 User group promotion not working

Discussion in 'Troubleshooting and Problems' started by jauburn, Oct 12, 2015.

  1. jauburn

    jauburn Well-Known Member

    I created a user group promotion rule that promotes all registered members into a group that I created. Here are the parameters I've set up:

    promote2.png

    registerd.png

    Seems simple enough, but here's the problem: Not all registered members end up with the newly created user group checked in the Secondary User Groups area. Some do, and some don't.

    I ran the User Group Promotions cron job manually after I created the promotion, and when that didn't work on every registered user, I left it overnight. Still, some are added; some are not.

    Can you help me explain what I'm doing wrong?

    Thanks.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Run the Rebuild User Group Promotions task in the Tools menu.

    The promotion will only be applied to recently active members otherwise.
     
  3. jauburn

    jauburn Well-Known Member

    Thanks. That did the trick with some but not all. I did a random look through users, and while most have the new user group assigned, some do not. It's odd.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Any members not promoted after running the task must not meet the requirements.
     
  5. Skisma

    Skisma Member

    @Brogan Sorry to bump, I'd just rather not start a new thread for the same topic.

    I've tested this out and rebuilding user promotions works just fine. However, it seems to be the only way for users to be promoted. I tested it by setting a promotion at one post higher than what I had (the only criteria I'm using), doing a fresh rebuild, then posting to hit the requirement....it did nothing.

    Do user group promotions not get automatically applied? It would be impossible for me to have to run this rebuild all of the time to have the correct groups displayed.
     
  6. Mike

    Mike XenForo Developer Staff Member

    Promotions are applied periodically (approximately hourly) to users that are active. They are not applied (or removed) instantly.
     
  7. Skisma

    Skisma Member

    Oh I see, shoot! I thought this was going to be my best option for my ranking system. Is there a way to go in and have it run more frequently?
     
  8. Mike

    Mike XenForo Developer Staff Member

    At best, you could add an additional cron task to run it more often, but it may still not apply at the exact moments you expect (as the detection for who has been active is also periodic).
     
  9. Skisma

    Skisma Member

    Okay cool, how would I go about doing that? Is there a way I can also run a cron task for activity?

    I doesn't need it to be instantaneous, but ideally it should be within a few minutes rather than an hour. Because new members will be ranking up every 5 posts, and I can see someone ranking up twice in an hour and not ever seeing the initial rank.
     

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