User group promotion not working


Well-known member
I'm trying to help another member with a problem. I just ran a test on my forum and I can't get user group promotion to work either.

In my test I have selected a secondary user group "Restricted"
Screen Shot 2024-05-23 at 10.11.05 AM.webp
Next I have selected "Email is invalid bounced.
Screen Shot 2024-05-23 at 10.12.58 AM.webp
And user group is not (any of my active groups
Screen Shot 2024-05-23 at 10.14.05 AM.webp

No other criteria has been used. I run the cron for user group promotions and no users get moved to the restricted group and there should be about 1600.

Either this is not working or I'm not understanding a criteria to make it work.
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