"The Board URL option does not match the site URL configured for your license."

[Unique Username]

Hello XenForo,

Been trying to get rid of this message but can't seem to clear it.

The following issues should be resolved. Once they have been resolved, check for upgrades again to confirm.

• The Board URL option does not match the site URL configured for your license.

I've worked with the owner of the license and made sure that the URL matches the one which is attached to the license but still same error. Tried installing an upgrade file but no luck.

 

[TickTackk]

Once they have been resolved, check for upgrades again to confirm.

 

[Unique Username]

What makes you think I haven't tried that?

 

[TickTackk]

You didn't say you tried checking for upgrade.

 

[Unique Username]

You didn't say you tried checking for upgrade.

It was actually the first thing I did.

 

[Paul B]

The wrong license files have been used or the URL registered against the license differs from where the files are installed.

 

[Unique Username]

The wrong licensee files have been used or the URL registered against the license differs from where the files are installed.

How would I be able to fix this issue on a large community?

 

[Chris D]

The files for that license need to be downloaded and they need to be the same version as they have installed currently. Then it's just a case of re-uploading all of the files.

 

[Unique Username]

I'm assuming the upgrade files won't work and need to be the full download?

 

[Chris D]

We'd recommend the upgrade files only.

The only time you would use the full files is if you are doing a full clean install.

There's not a lot of difference between them. Only a couple of directories are removed from the upgrade package which can occasionally cause problems with existing data when using certain FTP clients.

 

[Unique Username]

We'd recommend the upgrade files only.

The only time you would use the full files is if you are doing a full clean install.

There's not a lot of difference between them. Only a couple of directories are removed from the upgrade package which can occasionally cause problems with existing data when using certain FTP clients.

I tried doing this but, kept on saying that I was already to the latest version and only said I could do a fresh install and rebuild master data.

 

[Chris D]

This is why you were asked to use the same version. We don't expect you to be able to actually perform an upgrade. The exercise is merely about using the correct files for the correct license. You don't need to perform an install or upgrade, just uploading the files will do.

Now clicking on the "check for upgrades again" link on the license issues warning should resolve the issue.

If the issues persist, the license holder really needs to get in touch so we can investigate further.

 

[Unique Username]

Thanks, @Chris D I have forward this off to the license holder.

 

[dknife]

Does this prevent anything for dev versions of the forum where it will never match?

 

[Chris D]

No, it's just informational.

 

[Hobbes]

This is why you were asked to use the same version. We don't expect you to be able to actually perform an upgrade. The exercise is merely about using the correct files for the correct license. You don't need to perform an install or upgrade, just uploading the files will do.

Now clicking on the "check for upgrades again" link on the license issues warning should resolve the issue.

If the issues persist, the license holder really needs to get in touch so we can investigate further.

Hey Chris, it seems we just ran into this ourselves on our forum after doing an upgrade from 1.5.7 to 2.1.4. I didn't realize the install files were tied to the license itself (we have two sites running Xenforo.) So if we download -just- the upgrade package for the 2.1.4 using the correct license:


What directory do we upload those files to? Just overwrite everything? And once that's done, then it should correctly point to the paid license associated with the download files, correct?

Appreciate any help!

 

[Chris D]

Just overwrite everything?

Correct!

 

[WWWillie]

Hey Chris, it seems we just ran into this ourselves on our forum after doing an upgrade from 1.5.7 to 2.1.4. I didn't realize the install files were tied to the license itself (we have two sites running Xenforo.) So if we download -just- the upgrade package for the 2.1.4 using the correct license:
View attachment 211142

What directory do we upload those files to? Just overwrite everything? And once that's done, then it should correctly point to the paid license associated with the download files, correct?

Appreciate any help!

Correct!

Hey,
WWWillie here from the same board. I did the file copy, is there anything else I need do??
Thanks!!

 

[WWWillie]

Hey,
WWWillie here from the same board. I did the file copy, is there anything else I need do??
Thanks!!

Hello,
Sorry to pester, but it's not working and we would like to get it going. @Hobbes and I believe we did the correct steps. Thanks in advance.

 

[Paul B]

You need to ensure that the license has the correct URL associated with it and to only use the license files on that site.

If you have multiple licenses you can't use the same files for every site, or use the files for one site on another and vice versa.