Lack of interest Support Ticket System - Handling emails to support@

[MGSteve]

Hi, Something I've been pondering over for a while... We have a big board and get a lot of emails from the contact us form. Until recently these were being missed on a fairly regular occurance due to the sheer amount of spam. (Board's been around since 2002, so you can imagine how many spam lists the contact email address is on!)

What I thought could be a good solution was a built-in ticketing system, so it either picks up the requests sent through the contact us form, or monitors an email address and any emails it gets it puts into the ticket queue. Obviously some spam will get detected, so there needs to be a quick way to handle that.

But if members of the mod team could then take ownership of the tickets and then action them, it would save me as the admin quite a bit of time in doing them myself.

 

[MGSteve]

Edit - D'oh, can a mod move this into requests please, just noticed I posted it in the wrong form.

You'd have thought after 8 years of running a forum, I'd check first wouldn't you!

 

[CFodder]

You seen this mod mate? http://xenforo.com/community/threads/ragtek-contact-thread.5521/

 

[Paul B]

Presumably you wanted this moved to suggestions?
Let me know if not.

 

[MGSteve]

Presumably you wanted this moved to suggestions?
Let me know if not.

Yup, ta muchly

 

[MGSteve]

You seen this mod mate? http://xenforo.com/community/threads/ragtek-contact-thread.5521/

Yup, pretty close Not exactly what I had in mind though, but a good start

 

[ragtek]

Do you still search for this?
Our ticked system will probably be able to handle "emails".
Maybe you could describe me per conversation, what exactly you need

 

[Deepmartini]

How about a simple Zendesk integration? Anyone working on this?

http://www.zendesk.com

Integration would automatically log your Xenforo users into Zendesk's system with single sign-on.

API info here: http://www.zendesk.com/support/api

Would this be difficult to create?

 

[mauzao9]

I find out an way for we do suport in the forum itself.
EMAILS are madness, some of them doens't even end at spam on hotmail anymore, I hate that spam conspiracy or something like that...

 

[Floris]

What I've done is point contact-us to new thread, which is in a not-in-node-list forum with permissions of the team seeing everything, but thread starters only see their own thread.

 

[mauzao9]

What I've done is point contact-us to new thread, which is in a not-in-node-list forum with permissions of the team seeing everything, but thread starters only see their own thread.

Oh, there is permissions for that in 1.1 forgot

 

[Deepmartini]

Anyone know of an addon for this or a xenforo integrated ticketing system?

 

[Digital Doctor]

Micro Support
http://xenforo.com/community/threads/microsupport.32430/

 

[Deepmartini]

Do you know if Xenforo can be integrated with Zendesk for single sign on?

 

[Mike]

Not that I know of, though DeskPRO does have login sharing with XF: http://www.deskpro.com/

 

[Morgain]

What I've done is point contact-us to new thread, which is in a not-in-node-list forum with permissions of the team seeing everything, but thread starters only see their own thread.

I can see this being a problem if someone has an issue with logging in. This is the most frequent use I have made of the Contact form on a forum.

 

[Blackbeard]

Why no love for http://www.kayako.com/

their forums are xenforo and have been for quite a while.

 

[Adam Howard]

You seen this mod mate? http://xenforo.com/community/threads/ragtek-contact-thread.5521/

Love that add-on but it really needs to be updated. An alternative by @Chris Deeming perhaps would be nice too.

 

[Mike Edge]

Not that I know of, though DeskPRO does have login sharing with XF: http://www.deskpro.com/

Could you supply more details @Mike I searched all though the knowledgebase and can not find any info. Also signed up for the trial and still did not find anything.

 

[Mike]

Best if you just contact them for more details, @Mike Edge.