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Support Ticket System - Handling emails to support@

Discussion in 'XenForo Suggestions' started by MGSteve, Nov 2, 2010.

  1. MGSteve

    MGSteve Well-Known Member

    Hi, Something I've been pondering over for a while... We have a big board and get a lot of emails from the contact us form. Until recently these were being missed on a fairly regular occurance due to the sheer amount of spam. (Board's been around since 2002, so you can imagine how many spam lists the contact email address is on!)

    What I thought could be a good solution was a built-in ticketing system, so it either picks up the requests sent through the contact us form, or monitors an email address and any emails it gets it puts into the ticket queue. Obviously some spam will get detected, so there needs to be a quick way to handle that.

    But if members of the mod team could then take ownership of the tickets and then action them, it would save me as the admin quite a bit of time in doing them myself.
    Liam W, Clovis, Alex and 2 others like this.
  2. MGSteve

    MGSteve Well-Known Member

    Edit - D'oh, can a mod move this into requests please, just noticed I posted it in the wrong form.

    You'd have thought after 8 years of running a forum, I'd check first wouldn't you! :oops:
  3. CFodder

    CFodder Well-Known Member

  4. Brogan

    Brogan XenForo Moderator Staff Member

    Presumably you wanted this moved to suggestions?
    Let me know if not.
    Adam Howard likes this.
  5. MGSteve

    MGSteve Well-Known Member

    Yup, ta muchly :)
  6. MGSteve

    MGSteve Well-Known Member

  7. ragtek

    ragtek Guest

    Do you still search for this?
    Our ticked system will probably be able to handle "emails".
    Maybe you could describe me per conversation, what exactly you need:)
  8. Deepmartini

    Deepmartini Well-Known Member

  9. mauzao9

    mauzao9 Well-Known Member

    I find out an way for we do suport in the forum itself.
    EMAILS are madness, some of them doens't even end at spam on hotmail anymore, I hate that spam conspiracy or something like that...
  10. Floris

    Floris Guest

    What I've done is point contact-us to new thread, which is in a not-in-node-list forum with permissions of the team seeing everything, but thread starters only see their own thread.
  11. mauzao9

    mauzao9 Well-Known Member

    Oh, there is permissions for that in 1.1 forgot :rolleyes:
  12. Deepmartini

    Deepmartini Well-Known Member

    Anyone know of an addon for this or a xenforo integrated ticketing system?
  13. Digital Doctor

    Digital Doctor Well-Known Member

  14. Deepmartini

    Deepmartini Well-Known Member

    Do you know if Xenforo can be integrated with Zendesk for single sign on?
  15. Mike

    Mike XenForo Developer Staff Member

  16. Morgain

    Morgain Well-Known Member

    I can see this being a problem if someone has an issue with logging in. This is the most frequent use I have made of the Contact form on a forum.
  17. TheComputerGuy

    TheComputerGuy Active Member

  18. Adam Howard

    Adam Howard Well-Known Member

  19. The Forum Heroes

    The Forum Heroes Well-Known Member

    Could you supply more details @Mike I searched all though the knowledgebase and can not find any info. Also signed up for the trial and still did not find anything.
  20. Mike

    Mike XenForo Developer Staff Member

    Best if you just contact them for more details, @Mike Edge.
    Jeremy likes this.

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