Thank you. Kind of odd, that your review is both good and bad, almost seems one side of it is a bit exaggerated.
dont get me wrong, i think you are a good and helpful guy. But i do think that you are way over your head trying to be a one man shop hosting so many sites.
6 times in 15 days? I don't think we would have as many people recommending us on this site as we do that being the case. I show 2 tickets where you had issues, the first was time outs, this was within the first day with us and DNS had not updated yet. The other was a site error you were receiving and that was caused by memcache being mis-configured in your config file.
have a look at my pingdom stats for the time my site was with you...yes i do understand that ppl like to support other forum regulars on here, but there have been numerous sites that i know of that tried hosting with you, and then moved away. A sample of these sites are 8thos.com, xfshowcase.com, technologyhub.org etc. btw the memcache was configured by you.
This is not a matter of me not setting up permissions properly, if you look in the add-on thread, it has been even responded by Chris the security concern with using it with Fast-CGI. The addon is intended more for a handler like suPHP. So it is not that it is not set up correctly, it is we will not make the changes required for it in exchange to lower the security level of our servers.
Thats strange, my current host did not have such a hard time fixing it up.
Not sure what your talking about here..
You asked me to check webalizer stats instead of cpanel resource usage when i said the cpanel resource usage functionality is broken. They are two completely different things.
When did you request it? Looking up your account, I show a cancel request, cancel reason being "Service was very good but too much latency from Australia/NZ". I can not locate any ticket you requesting a refund. Please let me know the ticket number so if can get that squared away for you.
im sorry i didnt realise i need to request money back guarantee since i did not last the month, and i had previously asked you about the trial and you said in a pm to me on here that i would get my money back if i moved back within a month. Not to mention you send me an invoice for the next month a few days later after i had sent you an email cancelling the service.
I like you Mike, i dont want to have some sort of animosity towards you, or rubbish your livelihood. But im just saying that there are far far better web hosts for xenforo around. You are helpful and quick to respond, but i feel that there are far more experienced and knowledgeable ppl around when it comes to hosting who can get things fixed asap and know what they are doing. I did not appreciate my site going on and off like a yoyo just because you were 'performing a patch' every couple of days....i dont experience that anywhere else.