I tried xfhost.net for a period of 15 days. I experienced the following:
- quick support
- constant downtime (atleast 6 in that period)
- a few things such as chris deemings addon installer did not work as Mike did not set permissions properly. Had to redo the permissions so that my existing addons would work such as sitemaps etc.
- cpanel memory usage did not work and was told it was too hard to get it fixed and to not use that feature.
I would never recommend them. I am still waiting on the 30 day money back guarantee...
Keep getting an 500 external error ( and we haven't even launched )
So please recommend me a good host to switch over to.
If it is really a startup (low to medium traffic) and you need a bit of hand holding..and are US based, Mike can probably help you.
Thank you. Kind of odd, that your review is both good and bad, almost seems one side of it is a bit exaggerated.
6 times in 15 days? I don't think we would have as many people recommending us on this site as we do that being the case. I show 2 tickets where you had issues, the first was time outs, this was within the first day with us and DNS had not updated yet. The other was a site error you were receiving and that was caused by memcache being mis-configured in your config file.
This is not a matter of me not setting up permissions properly, if you look in the add-on thread, it has been even responded by Chris the security concern with using it with Fast-CGI. The addon is intended more for a handler like suPHP. So it is not that it is not set up correctly, it is we will not make the changes required for it in exchange to lower the security level of our servers.
You asked me to check webalizer stats instead of cpanel resource usage when i said the cpanel resource usage functionality is broken. They are two completely different things.Not sure what your talking about here..
im sorry i didnt realise i need to request money back guarantee since i did not last the month, and i had previously asked you about the trial and you said in a pm to me on here that i would get my money back if i moved back within a month. Not to mention you send me an invoice for the next month a few days later after i had sent you an email cancelling the service.When did you request it? Looking up your account, I show a cancel request, cancel reason being "Service was very good but too much latency from Australia/NZ". I can not locate any ticket you requesting a refund. Please let me know the ticket number so if can get that squared away for you.
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