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XF 1.2 Import issues: Passwords and emails

Discussion in 'Installation, Upgrade, and Import Support' started by Talon Senatu, Oct 31, 2013.

  1. Talon Senatu

    Talon Senatu New Member

    Hello,

    I'm new at XenForo and I have successfully imported my SMF forum to XenForo (using PhpBB).

    Now that everything is imported, I let some of my members log themselves in. But then it seems like their password is incorrect. Also, when they want to recover it with their email, they don't get any email.

    Anyone knows what's wrong? Did I do something wrong while importing?

    Thanks in advance.

    Edit: I made a screenshot of the error logs: http://grab.by/rEwI
     
    Last edited: Oct 31, 2013
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Generally speaking, passwords are not preserved via a double import.

    The screenshot doesn't show the details of the error.
    The full stack trace is required to determine what the issue is.
     
  3. Talon Senatu

    Talon Senatu New Member

    Thanks for the reply!

    What do you mean by not preserved via a double import?

    Also here is the full log:
    Code:
    Zend_Mail_Transport_Exception: Unable to send mail. - library/Zend/Mail/Transport/Sendmail.php:137
    Generated By: yazo123, Today at 7:16 PM
    
    #0 /home/content/50/10159450/html/community/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
    #1 /home/content/50/10159450/html/community/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
    #2 /home/content/50/10159450/html/community/library/XenForo/Mail.php(177): Zend_Mail->send()
    #3 /home/content/50/10159450/html/community/library/XenForo/Mail.php(152): XenForo_Mail->sendMail(Object(Zend_Mail))
    #4 /home/content/50/10159450/html/community/library/XenForo/Model/UserConfirmation.php(136): XenForo_Mail->send('yedros13@gmail....', 'yazo123')
    #5 /home/content/50/10159450/html/community/library/XenForo/ControllerPublic/AccountConfirmation.php(98): XenForo_Model_UserConfirmation->sendEmailConfirmation(Array)
    #6 /home/content/50/10159450/html/community/library/XenForo/FrontController.php(337): XenForo_ControllerPublic_AccountConfirmation->actionResend()
    #7 /home/content/50/10159450/html/community/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
    #8 /home/content/50/10159450/html/community/index.php(13): XenForo_FrontController->run()
    #9 {main}
    
    array(3) {
      ["url"] => string(71) "http://thempdnation.com/community/index.php?account-confirmation/resend"
      ["_GET"] => array(1) {
        ["account-confirmation/resend"] => string(0) ""
      }
      ["_POST"] => array(5) {
        ["_xfToken"] => string(8) "********"
        ["_xfConfirm"] => string(1) "1"
        ["_xfRequestUri"] => string(20) "/community/index.php"
        ["_xfNoRedirect"] => string(1) "1"
        ["_xfResponseType"] => string(4) "json"
      }
    }
     
  4. Jeremy

    Jeremy XenForo Moderator Staff Member

    One you perform a final import into XenForo, it associates the passwords with the software you imported from, not the source software. You'll need to have a custom add-on written to handle the source passwords.
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

  6. Mike

    Mike XenForo Developer Staff Member

    As for the email issue, that indicates a server issue sending mail via PHP. You may want to contact your host about this -- it's a configuration issue on their end. If they can't resolve the issue, you will need to change XenForo to use an external SMTP server in the email
     
  7. Talon Senatu

    Talon Senatu New Member

    Is this always the case when switching to XenForo?
     
  8. Brogan

    Brogan XenForo Moderator Staff Member

    No, it's a server/host issue.
     
  9. Talon Senatu

    Talon Senatu New Member

    Alright, thanks for the fast replies! I really appreciate it!

    I contacted my host and now I'm waiting for an answer.
     
  10. Liam W

    Liam W Well-Known Member

    If your host uses cPanel, or has a page for email accounts, make an email account for your forum and get the SMTP settings for it.

    Then enter them into the 'Mail Options' page in the options menu.

    Doing this will also make it less likely you'll be filtered as spam.
     
  11. Talon Senatu

    Talon Senatu New Member

    Is it recommended to use that? Or should I wait for an answer from my host? I'm new at this and I never set up email stuff before.
     
  12. Liam W

    Liam W Well-Known Member

    Well, I would recommend it. I'm not even sure if there is a recommended one...
     
  13. Talon Senatu

    Talon Senatu New Member

    I have GoDaddy as host. Is it possible with that? Sorry for the many questions.
     
  14. Liam W

    Liam W Well-Known Member

    Do they have a place for email accounts in their control panel? Most hosts do.
     
  15. Talon Senatu

    Talon Senatu New Member

    Yeah, they do.
     
  16. Talon Senatu

    Talon Senatu New Member

  17. Talon Senatu

    Talon Senatu New Member

    bump

    I used the SMTP options thingy, it worked for a while but now people still don't get any emails. Maybe I did something wrong?

    Also, my host didn't reply yet.
     
  18. Tracy Perry

    Tracy Perry Well-Known Member

    Your host may have a daily send limit imposed.
     

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