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Feedback for support at Xenforo

Discussion in 'General XenForo Discussion and Feedback' started by Walter, Nov 29, 2011.

  1. Walter

    Walter Well-Known Member

    After using Xenforo since it came out I thought I might give some feedback about the support (but please forgive my English) I received here so far.

    After so many years in the forum community I know how to handle servers and software and rarely need support, but on the rare occasions the support I received at Xenforo was outstanding. The answers are fast, accurate, helpful. My special thanks to Mike who does much of the background work.
    But what did I expect? The support here is as good as the software is.

    So to be precise, it's not feedback but praise :)
     
  2. soloarquitectura

    soloarquitectura Active Member

    It's true. I totally agree.
     
  3. Morgain

    Morgain Well-Known Member

  4. Floris

    Floris Guest

    The team has gone above and beyond in private since the start of their company. No surprise there with these guys.
     
  5. Cooper

    Cooper Active Member

    I concur, sterling support from both Mike and Kier on separate occasions.
     
    soloarquitectura and Mike like this.
  6. Carl

    Carl Well-Known Member

    I would like to say i agree but i can't. Was less than impressed with 'support' i received.
     
  7. Digital Doctor

    Digital Doctor Well-Known Member

    Xenforo practically supports itself - it is that good. At least for now ...
     
  8. TheBigK

    TheBigK Well-Known Member

    I raised a ticket about redirects. Mike quickly gave me a htaccess rule for redirect which worked wonders. I really appreciate that the team goes out of the way to help.

    I must also say a big thank you to Brogan & Jake for their super-speed support!
     
    Peggy and Mike like this.
  9. Carl

    Carl Well-Known Member

    I asked for help with www. redirects and basically was told 'not our problem' by Kier.
     
  10. HoddzDJ

    HoddzDJ Active Member

    I have never needed to email any of the developers at XenForo so I can't comment on it what so ever but I have had help from Kier and Brogan on the public forums and they are always happy to take time out and give a bit of advice and usually gets sorted first time round too.
     
    Peggy likes this.
  11. Mike54

    Mike54 Active Member

    I had a redirect problem after a conversion and Mike was all over it. I was really impressed at the way he handled the problem for me. I certainly appreciated all of his timely help.
     
    Steve10 and Peggy like this.

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