Use Xenforo for support

[Pavan]

Hi All,

We have xenforo installation with around 50000 users. What we are planning to do is implement a way for internal team to respond to user queries within some stipulated time( similar to SLA say 5 hours) .

How can i achieve the same ?

Regards,
Pavan Patharde

 

[Digital Doctor]

Bridge with Kayako ?
https://xenforo.com/community/resources/kayako-integration.3679/

 

[Sim]

Hi All,

We have xenforo installation with around 50000 users. What we are planning to do is implement a way for internal team to respond to user queries within some stipulated time( similar to SLA say 5 hours) .

How can i achieve the same ?

Does it have to be internal to the forum?

My team runs dozens of websites - both our own and for clients.

I use HelpSpot to manage support requests across all of these websites in a single location. Contact forms on each of the sites send emails to HelpSpot and I have written custom integration to allow HelpSpot to pull customer information from each website.

If you only have one site, having something completely integrated with the forums would be nice - but failing that, a dedicated helpdesk management system which can manage escalation processes might be worthwhile.