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Use Xenforo for support

Discussion in 'Forum Management' started by Pavan, Apr 8, 2015.

  1. Pavan

    Pavan New Member

    Hi All,

    We have xenforo installation with around 50000 users. What we are planning to do is implement a way for internal team to respond to user queries within some stipulated time( similar to SLA say 5 hours) .

    How can i achieve the same ?

    Regards,
    Pavan Patharde
     
  2. Digital Doctor

    Digital Doctor Well-Known Member

  3. Sim

    Sim Well-Known Member

    Does it have to be internal to the forum?

    My team runs dozens of websites - both our own and for clients.

    I use HelpSpot to manage support requests across all of these websites in a single location. Contact forms on each of the sites send emails to HelpSpot and I have written custom integration to allow HelpSpot to pull customer information from each website.

    If you only have one site, having something completely integrated with the forums would be nice - but failing that, a dedicated helpdesk management system which can manage escalation processes might be worthwhile.
     

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