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Use Xenforo for support

Pavan

New member
#1
Hi All,

We have xenforo installation with around 50000 users. What we are planning to do is implement a way for internal team to respond to user queries within some stipulated time( similar to SLA say 5 hours) .

How can i achieve the same ?

Regards,
Pavan Patharde
 

Sim

Well-known member
#3
Hi All,

We have xenforo installation with around 50000 users. What we are planning to do is implement a way for internal team to respond to user queries within some stipulated time( similar to SLA say 5 hours) .

How can i achieve the same ?
Does it have to be internal to the forum?

My team runs dozens of websites - both our own and for clients.

I use HelpSpot to manage support requests across all of these websites in a single location. Contact forms on each of the sites send emails to HelpSpot and I have written custom integration to allow HelpSpot to pull customer information from each website.

If you only have one site, having something completely integrated with the forums would be nice - but failing that, a dedicated helpdesk management system which can manage escalation processes might be worthwhile.