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Can anyone recommend a ticket system please?

Discussion in 'Resource and Add-on Requests' started by flowerpot132, Feb 3, 2016.

  1. flowerpot132

    flowerpot132 Formerly mugtree

    Looking to add a ticketing system to our forum. To act as a support system for a service we offer.

    Features:
    When a user creates a ticket, have a drop down option for them to select the urgency eg "Critical" or "No rush".

    Me (as admin of the whole forum) can assign users to answer the questions. That user can then get email notifications when ever a ticket or reply is created. They then login into the ticket system and answer it. I don't want them to see the forum and resources sections of our forum though, just the ticketing system. So their permissions are just to answer tickets, not see the rest of the forum.

    Also:
    • assign tickets to staff members
    • alerts to staff members for tickets assigned
    • counter in moderator bar for open tickets and assigned tickets
    • view tickets on member profile
    Could only find this?

    https://*******.com/resources/support-ticket-system.98/

    Any other recommendations?

    Any help is always much appreciated :)
     
    Last edited: Feb 3, 2016
  2. Martok

    Martok Well-Known Member

  3. flowerpot132

    flowerpot132 Formerly mugtree

    Trying to add the link the ******* ticket support but it keeps making ************
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    The word/URL is censored on this site, due to piracy and other issues.

    My advice would be to stay well away from that site and any add-ons.
     
    Amaury likes this.
  5. flowerpot132

    flowerpot132 Formerly mugtree

    Oh ok thanks Brogan.

    Any other ticket systems out there people!?

    .....current options are one from 'he who shall not be named', and one beta with no ratings. Any other options for me pleassssse??
     
  6. Chris D

    Chris D XenForo Developer Staff Member

    I'm personally only aware of two XF based ticket systems and only one of those is in the Resource Manager here (the beta one you mentioned).

    It may be worth posting in the add-on's resource thread to see if any of its existing customers can recommend it or not.
     
  7. flowerpot132

    flowerpot132 Formerly mugtree

    Thanks guys
     
  8. Alfa1

    Alfa1 Well-Known Member

    I have several licenses for PixelExit Tickets and find it very promising. Its still a young product and functionality needs to be more fleshed out, but the quality is good. We are currently still using Kayako but are hoping to replace Kayako with PixelExit Tickets in the future.
     
    NixFifty likes this.
  9. borbole

    borbole Well-Known Member

    A client of mine used to use the PixelExit Tickets before and he was satisfied with it.
     
    NixFifty likes this.
  10. XxUnkn0wnxX

    XxUnkn0wnxX Active Member

    is that the best one? what are the top ones out there?
     
  11. Jake B.

    Jake B. Well-Known Member

    I think that's the only one from a reputable developer
     
  12. XxUnkn0wnxX

    XxUnkn0wnxX Active Member

    nice choice of words there.. "reputable developer" but i never had issues with the Other Guy...
     
  13. Jake B.

    Jake B. Well-Known Member

    I'll rephrase -- I think that's the only one from a developer that is allowed on xenforo.com ;)

    Either way though, @Steve F or @Russ can probably tell you if their add-on does what you're wanting. I haven't used it, so I wouldn't know for sure -- I just know I've seen quite a few people using it
     
  14. Russ

    Russ Well-Known Member

    We have a nice update finally coming out for it which we'll be launching it live on our site. If you have any specific questions about it let us know.
     
    Alfa1 likes this.
  15. wmtech

    wmtech Well-Known Member

    We use a heavily modified (older) version of the developer 'who shall not be named' at our site and would not recommend to use it without modifications.

    We bought it before the problems with the developer came up here and will switch to Russ' add-on once it has reached feature parity with the other one.
     
    Alfa1 likes this.
  16. Alfa1

    Alfa1 Well-Known Member

    After the next feature release I will use it on a big board with 4 million monthly users. We currently use Kayako ($999) but we will be switching to PixelExit Tickets ($35) because I think its a better solution.
     

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