XF 1.5 Bounced Emails going to Default Email Address

[ActorMike]

Our bounced emails always are returned to the board's Default Email Address when we sent out emails to our users. even though I setup a separate email address from our default email address called noreply@ to handle bounces. The bounce log is always empty.

Transport method is default and Set return path with -f parameter is checked.

Enable variable bounced email address values- checked
Enable automated bounced email handler- Checked /POP3
Bounced Email Address is set to the @noreply address.

Thanks for your help!

 

[Jake Bunce]

Does the bounce contain the original email headers? Do those headers contain a return-path with your bounce address? If that header is showing correctly then maybe some recipient servers are ignoring it. This is just a guess though.

 

[ActorMike]

Does the bounce contain the original email headers? Do those headers contain a return-path with your bounce address? If that header is showing correctly then maybe some recipient servers are ignoring it. This is just a guess though.

Here is a partial header of a sample email from a message that was delivered to me successfully.

Return-Path: <tbird@fordthunderbirdforum.com>
Received: from mail.websiteworld.com (secure.websiteworld.com [64.34.184.71]) by mail.websiteworld.com with SMTP;
Thu, 24 Nov 2016 12:28:37 -0500
To: biddle@websiteworld.com
Subject: Happy Thanksgiving
X-PHP-Originating-Script: 0:Sendmail.php
From: "FordThunderbirdForum.com" <tbird@fordthunderbirdforum.com>
X-To-Validate: 7b87c47d+biddle@websiteworld.com
Return-Path: noreply+7b87c47d+biddle=websiteworld.com@fordthunderbirdforum.com

Here is what the bounced header looks like:
Return-Path: <>
Message-ID: <636155885659844078@mail.websiteworld.com>
From: "System Administrator"
To: tbird@fordthunderbirdforum.com
Date: Thu, 24 Nov 2016 12:49:25 -0500
Subject: Delivery Failure
Content-Type: text/plain
Auto-Submitted: auto-generated
X-SmarterMail-MessageType: Bounce
X-SmarterMail-TotalSpamWeight: 0


Could not deliver message to the following recipient(s):

Failed Recipient: drifterfred38@comcast.net
Reason: Remote host said: 550 5.1.1 Not our Customer


-- The header and top 20 lines of the message follows --

Received: from mail.websiteworld.com (secure.websiteworld.com [64.34.184.71]) by mail.websiteworld.com with SMTP;
Thu, 24 Nov 2016 12:44:05 -0500
To: drifterfred38@comcast.net
Subject: Happy Thanksgiving
X-PHP-Originating-Script: 0:Sendmail.php
From: "FordThunderbirdForum.com" <tbird@fordthunderbirdforum.com>
X-To-Validate: aacce73f+drifterfred38@comcast.net
Return-Path: noreply+aacce73f+drifterfred38=comcast.net@fordthunderbirdforum.com
Message-Id: <226c7b7729a8d2f9a1426fad39292a972050adb4@forums.fordthunderbirdforum.com>
Date: Thu, 24 Nov 2016 17:44:04 +0000
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline
MIME-Version: 1.0
X-Declude-Sender: tbird@fordthunderbirdforum.com [64.34.184.71]
X-Declude-Spoolname: 108314415.eml
X-Declude-RefID:
X-WSW-Note: Scanned by WebsiteWorld 4.12.11 for spam. "http://www.websiteworld.com/spam.htm"
X-WSW-Scan: OUtgoing Score [0] at 12:44:08 on 24 Nov 2016
X-WSW-Fail: Whitelisted
X-Country-Chain:

 

[Mike]

I see this at the top:

Return-Path: <tbird@fordthunderbirdforum.com>

I can see the other Return-Path header (the noreply one) below, but it's not being respected.

If the -f option isn't resolving this, then your PHP user may not have permission to use the param. How you change that will vary depending on the program sending the mail (the MTA, like Postfix). Here's one possible solution: https://www.howtoforge.com/community/threads/fix-for-x-authentication-warning.18269/ If that doesn't work, there may be a different requirement for your MTA or configuration.

 

[ActorMike]

For the time being, I changed the Default Email Address to our noreply address and it seems the email users goes to the bounced email processing correctly.

 

[ActorMike]

In case anyone else has an issue in the future, I switched back to SMTP mail and used the Enable variable bounced email address values and made sure the address was a catch all. Now the messages are showing up in the bounce log, however I am not sure if they are being classified correctly. I did a test message to a non existing gmail account and the bounce log said it was "Auto-Reply" however google said:
Reason: Remote host said: 550 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1 https://support.google.com/mail/?p=NoSuchUser k6si32319935qke.225 - gsmtp

 

[Mike]

Can you send me the full version of the bounce (click "view original" in the logs) in a conversation so I can have look?

 

[ActorMike]

Sure. BTW I just sent out an email users and ALL the messages that were returned showed up as "Auto-Reply" as the type and action taken, none.

Return-Path: <>
Message-ID: <636159274917751741@mail.websiteworld.com>
From: "System Administrator"
To: forum+5718e363+websitewrold12412421=gmail.com@fordthunderbirdforum.com
Date: Mon, 28 Nov 2016 10:58:11 -0500
Subject: Delivery Failure
Content-Type: text/plain
Auto-Submitted: auto-generated
X-SmarterMail-MessageType: Bounce
X-SmarterMail-TotalSpamWeight: 0

Could not deliver message to the following recipient(s):

Failed Recipient: websitewrold12412421@gmail.com
Reason: Remote host said: 550 5.1.1 The email account that you tried to reach does not exist. Please try
5.1.1 double-checking the recipient's email address for typos or
5.1.1 unnecessary spaces. Learn more at
5.1.1 https://support.google.com/mail/?p=NoSuchUser k6si32319935qke.225 - gsmtp


-- The header and top 20 lines of the message follows --

Received: from localhost (secure.websiteworld.com [64.34.184.71]) by mail.websiteworld.com with SMTP;
Mon, 28 Nov 2016 10:58:01 -0500
Subject: Ford Thunderbird forum covering all models 1955-2005 Account Confirmation Required
To: testest <websitewrold12412421@gmail.com>
From: "FordThunderbirdForum.com" <tbird@fordthunderbirdforum.com>
X-To-Validate: 5718e363+websitewrold12412421@gmail.com
Return-Path: forum+5718e363+websitewrold12412421=gmail.com@fordthunderbirdforum.com
Message-Id: <73f26aa731757c453c9f016361e3f9495f13edb1@forums.fordthunderbirdforum.com>
Date: Mon, 28 Nov 2016 15:58:01 +0000
Content-Type: multipart/alternative;
boundary="=_86dd5aadba182c5520a733060c541179"
MIME-Version: 1.0
X-Declude-Sender: forum+5718e363+websitewrold12412421=gmail.com@fordthunderbirdforum.com [64.34.184.71]
X-Declude-Spoolname: 22866083558.eml
X-Declude-RefID:
X-WSW-Note: Scanned by WebsiteWorld 4.12.11 for spam. "http://www.websiteworld.com/spam.htm"
X-WSW-Scan: OUtgoing Score [0] at 10:58:03 on 28 Nov 2016
X-WSW-Fail: Whitelisted
X-Country-Chain:

 

[ActorMike]

Here's another one. We have 300 bounced messages today, all of them say Auto-Reply as Type and Action- None-

Return-Path: <>
Message-ID: <636159362319183417@mail.websiteworld.com>
From: "System Administrator"
To: forum+62653948+finleyjr=hua.army.mil@fordthunderbirdforum.com
Date: Mon, 28 Nov 2016 13:23:51 -0500
Subject: Delivery Failure
Content-Type: text/plain
Auto-Submitted: auto-generated
X-SmarterMail-MessageType: Bounce
X-SmarterMail-TotalSpamWeight: 0

Could not deliver message to the following recipient(s):

Failed Recipient: finleyjr@hua.army.mil
Reason: Failed to connect to the recipients mail server. No DNS information was found for the 'hua.army.mil' domain.
Status: 544 5.4.4 Host not found (not in DNS).


-- The header and top 20 lines of the message follows --

Received: from localhost (secure.websiteworld.com [64.34.184.71]) by mail.websiteworld.com with SMTP;
Mon, 28 Nov 2016 13:17:47 -0500
Subject: Ford Thunderbird Forum Announcement
To: JIM FINLEY <finleyjr@hua.army.mil>
From: "FordThunderbirdForum.com" <tbird@fordthunderbirdforum.com>
X-To-Validate: 62653948+finleyjr@hua.army.mil
Return-Path: forum+62653948+finleyjr=hua.army.mil@fordthunderbirdforum.com
Message-Id: <4fb70768e81e36bfdc32a6330a0eecf34f541404@forums.fordthunderbirdforum.com>
Date: Mon, 28 Nov 2016 18:17:47 +0000
Content-Type: multipart/alternative;
boundary="=_ae319cad7a06a6de6cbf4a6a0b018517"
MIME-Version: 1.0
X-Declude-Sender: forum+62653948+finleyjr=hua.army.mil@fordthunderbirdforum.com [64.34.184.71]
X-Declude-Spoolname: 22866085528.eml
X-Declude-RefID:
X-WSW-Note: Scanned by WebsiteWorld 4.12.11 for spam. "http://www.websiteworld.com/spam.htm"
X-WSW-Scan: OUtgoing Score [0] at 13:18:00 on 28 Nov 2016
X-WSW-Fail: Whitelisted
X-Country-Chain:

--=_ae319cad7a06a6de6cbf4a6a0b018517
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: quoted-printable

 

[ActorMike]

I figured this out. We had to added the website IP to the Auth Bypass list.