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MG 1.1 Video could not be processed error

Discussion in 'Media Gallery Support' started by 51463, Feb 24, 2016.

  1. 51463

    51463 Well-Known Member

    I keep getting this message when i upload videos.

    Unfortunately, the video file you uploaded named My Car Video could not be processed. Please upload a different video and try again.

    It was working last month. Im not sure exactly when it stopped worked. What could be the problem. I tried 2 different videos and 2 different file types.

    I remember installing ffmpeg a while ago and it was working.

    Do i need to upgrade? or re-install?

    XenForo_Exception: Video uploaded by mr magoo named My Car Video failed to be transcoded. - library/XenGallery/Helper/Video.php:575
    Generated By: Unknown Account, Today at 7:34 PM
    Stack Trace
    #0 /home/website/public_html/library/XenGallery/Helper/Video.php(476): XenGallery_Helper_Video->_transcodeException(Array, 'xengallery_vide...', Array)
    #1 /home/website/public_html/library/XenGallery/Helper/video-transcode.php(48): XenGallery_Helper_Video->finalizeTranscode(Array, '/home/website...')
    #2 {main}
    Request State
    array(3) {
      ["url"] => string(7) "http://"
      ["_GET"] => array(0) {
      ["_POST"] => array(0) {

    I am running the latest versions

  2. Chris D

    Chris D XenForo Developer Staff Member

    Generally, if you go to Gallery Options > Video Options and the options to transcode are all enabled (FFmpeg binary path and PHP binary path need to be filled in and correct, too) and you click save, you will get errors if anything isn't set up correctly.

    If you don't get any errors and it still doesn't work, try and send me one of the videos, if possible.
  3. 51463

    51463 Well-Known Member

    i didn't get any errors after saving, i also tried an .mp4 and it uploaded fine,

    I've had problems with .mpg, .avi, & 1 .flv file but another flv video worked fine

    These are my settings,


    Here is my ffmpeg info


    Here is one of the videos i tried to upload, .wmv file(2.49MB)


    here is an .flv video that won't work (bars and tone)

    here is an .avi video that uploads and plays but the thumbnail doesn't work (drop & flame)


    Last edited: Feb 24, 2016
  4. 51463

    51463 Well-Known Member

    Also i want to note, something i found out tonight

    In the media gallery on xenforo here it says under allowed extensions:


    I tried to upload:

    and i got this message


    I was only able to successfully upload mp4 & m4v here on xenforo.com

    And as you can see the thumbnails did not work.


    So i believe it's not only my server,

    Here are the 7 video files i used,

    Last edited: Feb 25, 2016
  5. Mike

    Mike XenForo Developer Staff Member

    FFmpeg was somewhat recently disabled here, so that's not particularly surprising -- without it, only one format is supported. I'll need to re-enable it.
  6. Chris D

    Chris D XenForo Developer Staff Member



    This also works but it didn't generate a thumbnail -- that's not a massive concern, though.

    Works fine.

    All 7 worked fine (2 didn't require transcoding).

    I would try a different FFmpeg version, and look at what changes you have made since it last worked. Something will have changed on the server to trigger this to stop working.
  7. 51463

    51463 Well-Known Member

    I guess the problem was my ffmpeg.

    1. I didn't install it right or;
    2. my ffmpeg version was old or corrupt

    i will never know..

    I ended up searching online and finding an Free FFMPEG autoinstaller.

    Here's the website:

    I used putty and following these instructions:

    mkdir ~/ffmpeg-packages
    cd ~/ffmpeg-packages
    tar -xvzf ffmpeginstaller.8.0.tar.gz
    cd ffmpeginstaller.8.0

    it was so easy!

    This autoinstaller not only installed ffmpeg, but installed a bunch of other things, not sure if i needed them...


    but oh well.. there's no option to only install ffmpeg

    anyways.. ffmpeg now works!

    After installing that, and restarting my server,

    I tried those 7 videos and...

    All 7 uploaded fine and playback is fine

    3 of them(AVI, MP4, OGG) the thumbnails didn't work

    i really hate ffmpeg.. i'm not skilled enough to install it.. other then using an autoinstaller

    i dont like using the terminal because im not good with it yet,

    if someone isn't skilled, you can always try that autoinstaller,

    it worked for me


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