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Cannot upload avatars. "Image could not be processed by the server"

Discussion in 'Troubleshooting and Problems' started by tyrantelf, Mar 1, 2013.

  1. tyrantelf

    tyrantelf Member

    I moved to a new dedicated server (I run game servers, so the site is hosted on the same box as the servers) and this started happening.

    No one on my site can upload an avatar. I chmoded the data directory to 777 and chowned it to the apache user/group and it didn't help.

    I have several people complaining about this. There is nothing about it in the server error log. It also happens when I try to upload an avatar in the Admin CP..

    Thanks for your help,

    Screenshot of problem:
  2. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    What image type?

    Try running these shell commands to recursively set permissions in those directories:

    chmod -R 777 data
    chmod -R 777 internal_data
    You might also try 755 permissions. Depending on how PHP is installed, 755 may still be writable.

    Make sure your image library is correct:

    Admin CP -> Home -> Options -> Attachments -> Default Image Processor

    If you are using GD then make sure that library exists in PHP on your server. Same for ImageMagick.

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