I have just hit a snag and was wondering if someone could help.
I run a promotion which is a downgrade, trouble is it ran on everyone with the criteria so had to make another one quickly to undo that..
Okay so basically I am downgrading inactive accounts. So I have used "User has not visited for at least X days" and set it to say 120.
Then in other criteria I have a custom field choice added.
I tested with and without "is member of usergroup" and no matter what I do, all members with custom field 'A' selected, got thrown into the downgrade. Even some of my most active members accidentally.
Any ideas would be gratefully received. Basically I want to change extremely inactive accounts into a secondary group. The promotions I run all work perfectly, but for some odd reason this one just scooped everyone who has that custom field selected and downgraded them, regardless of being active within the 120 days or not..