Tickets [Paid] 1.6.10

[Dadparvar]

When I post a new ticket, after it submits the ticket, the page refreshes and it goes to another ticket of me.
then I go to Your Ticket page and find my new ticket's title there and my old tickets are not there. I click on it and it goes to my old ticket. My new ticket's content is not there.
I also can't delete any ticket or any post in tickets.
So, i deleted everything from its database and tested it again. And still problems as I described.

 

[The Dark Wizard]

@NixFifty

Maybe I'm dumb but once the permission has been granted, how does one open a ticket for someone else?

 

[Naz]

Going to check it.

Also when the upgrade finished I got this error:

Server Error

Mysqli prepare error: Unknown column 'last_ticket' in 'field list'

Zend_Db_Statement_Mysqli->_prepare() in Zend/Db/Statement.php at line 115
Zend_Db_Statement->__construct() in Zend/Db/Adapter/Mysqli.php at line 381
Zend_Db_Adapter_Mysqli->prepare() in Zend/Db/Adapter/Abstract.php at line 478
Zend_Db_Adapter_Abstract->query() in Zend/Db/Adapter/Abstract.php at line 632
Zend_Db_Adapter_Abstract->update() in XenForo/DataWriter.php at line 1654
XenForo_DataWriter->_update() in XenForo/DataWriter.php at line 1623
XenForo_DataWriter->_save() in XenForo/DataWriter.php at line 1419
XenForo_DataWriter->save() in NixFifty/Tickets/Deferred/Upgrade/1030031.php at line 22
NixFifty_Tickets_Deferred_Upgrade_1030031->execute() in XenForo/Model/Deferred.php at line 295
XenForo_Model_Deferred->runDeferred() in XenForo/Model/Deferred.php at line 429
XenForo_Model_Deferred->_runInternal() in XenForo/Model/Deferred.php at line 374
XenForo_Model_Deferred->run() in XenForo/ControllerAdmin/Tools.php at line 159
XenForo_ControllerAdmin_Tools->actionRunDeferred() in XenForo/FrontController.php at line 351
XenForo_FrontController->dispatch() in XenForo/FrontController.php at line 134
XenForo_FrontController->run() in /home/xenforo/domains/mysite.com/public_html/admin.php at line 13

Did you run the query?

@NixFifty

Maybe I'm dumb but once the permission has been granted, how does one open a ticket for someone else?

This is something I haven't implemented just yet. Hopefully, the next version though.

 

[Alpha1]

This is something I haven't implemented just yet. Hopefully, the next version though.

Needing to open a ticket for someone else is a situation we run into very frequently.

 

[Dadparvar]

Did you run the query?

Yes I did. It seems I can't use it. So I disabled it since then.
Hope one day be able to use it.

 

[Naz]

Yes I did. It seems I can't use it. So I disabled it since then.
Hope one day be able to use it.

What is the issue you're experiencing now?

 

[Dadparvar]

What is the issue you're experiencing now?

When I post a new ticket, after it submits the ticket, the page refreshes and it goes to another ticket of me.
then I go to Your Ticket page and find my new ticket's title there and my old tickets are not there. I click on it and it goes to my old ticket. My new ticket's content is not there.
I also can't delete any ticket or any post in tickets.
So, i deleted everything from its database and tested it again. And still problems as I described.

A confusing problem!

 

[Madhouse]

How do I get the Tickets to show on the moderation/admin bar on a custom website style?

It shows on the default style:


But not on our style:

 

[Naz]

How do I get the Tickets to show on the moderation/admin bar on a custom website style?

It shows on the default style:
View attachment 134270

But not on our style:
View attachment 134271

Oops, good catch. I'll fix this for the next version but it's basically a bit of my code not accounting for variations in how different styles handle moderator bar links.

 

[Madhouse]

Can you post up the code and where it goes so I can put this in now? Would really help us out.

Plus how do I setup having notifications popping up for those looking after ticket categories? It doesn't seem to be an option for it...

 

[Dadparvar]

I removed it totally and again installed it. (Removing 100%. Not just simple uninstalling)
But still the problems exist:

• Some phrases are missed
• When user attach a file while creating ticket, it doesn't show it. Although they have permissions
• Images that are attached and inserted into text, are appearing as a text and when you click, it says you don't have permissions to do that.
• When you click on "Reply To Ticket" and it opens a page to reply, the Upload button doesn't exist.
• Although I have full permissions, but can't delete reply of tickets.

When I try to also delete anything from ticket, I get this:

No controller response from NixFifty_Tickets_ControllerPublic_Message::actionDelete
XenForo_FrontController->_handleControllerResponse() in XenForo/FrontController.php at line 359
XenForo_FrontController->dispatch() in XenForo/FrontController.php at line 134
XenForo_FrontController->run() in /home/xenforo/domains/my-site.com/public_html/index.php at line 13

My only question is: Do you have any plan to fix them so that after 6 months I be able to use it? If yes, when?

Thanks

 

[Steve F]

My only question is: Do you have any plan to fix them so that after 6 months I be able to use it? If yes, when?

Yes, I do know @NixFifty has been quite busy with exams this past 2 weeks so his time online has been limited at best. Rest assured this will be fixed and the add-on fully supported.

As a note, you should post on Pixel Exit in the add-on section and post the bugs you find individually. It's possible @NixFifty missed your post, much easier to track issues on our site.

Sorry for the inconvenience.

 

[Shawn Gossman]

I'm trying to setup a notice to display on the main tickets page (and the ticket submission form page if possible). How can I accomplish this? I went to Edit Notice > Page Criteria > Selected Navigation Tab is: and chose tickets as the input text but the notice did not appear. Can I do it someway else, like with a controller? If so, what do I put in that field?

I'm basically converting the ticket system addon to a "Severe Weather Reporting System" to follow my forum's niche, I need to put in a rules notice to help explain to people the reporting system procedures.

Also, is there a way I can disable the Message Text Area portion of the ticket form? I'd rather add my own with a description for what to put inside that specific area if possible.

 

[Naz]

I'm trying to setup a notice to display on the main tickets page (and the ticket submission form page if possible). How can I accomplish this? I went to Edit Notice > Page Criteria > Selected Navigation Tab is: and chose tickets as the input text but the notice did not appear.

Set it to nf_tickets and that should do the trick.

Also, is there a way I can disable the Message Text Area portion of the ticket form? I'd rather add my own with a description for what to put inside that specific area if possible.

This has been suggested and is coming in a forthcoming update.

 

[Shawn Gossman]

What option do I set as 'nf_tickets'?

As for the other, I made a temp solution for those interested

 

[Naz]

What option do I set as 'nf_tickets'?

Edit Notice > Page Criteria > Selected Navigation Tab

 

[Shawn Gossman]

Thank you, works like a charm now I hope to put your addon to good use, it might even save some lives!

 

[AscalonNera]

Hi, I have a little problem, when i create new ticket and upload file(s), in that ticket after create is no attachement (but in the Admin CP in Attachment browser I can see that file(s) ). If I post new reply in this open ticket and add file(s) everything is OK.

 

[Naz]

Hi, I have a little problem, when i create new ticket and upload file(s), in that ticket after create is no attachement (but in the Admin CP in Attachment browser I can see that file(s) ). If I post new reply in this open ticket and add file(s) everything is OK.

This is fixed in the next version. I'm currently on vacation till the end of this week. I'll be pushing the update when I get back so likely next week.

 

[AscalonNera]

Ah, sorry, enjoy your vacation.