******* - Support Ticket System [Paid] [Deleted]

[Brivium]

@JamesBrown
You can remove menu item by enable debug mode and navigate to Development > Code Event Listeners > ******* - Support Ticket System and disable navigation_tabs

Regards,

 

[Sebastiaan]

Found a few bugs...

I have more than one Departments, when trying to select it is not showing up and the selector disappear



When selecting a user, it will add a "," after the name, this will give you an error when submitting. When remove the Comma its ok for posting.



Little request: Extra Ticket Fields (Custom Added)

Like dropdownboxes, textfields etc, etc.

selection above or below ticket information.

Need a bug/suggestions tester for future versions? @*******

 

[Fcbinfo]

+1 Add for Custon Fields (needed option / very important).

 

[JamesBrown]

I need the indicator on the top bar to show when I have any 'Open' tickets. I have open tickets yet it shows still shows '0'

 

[Alpha1]

Are you planning an update with the requested features?
Once the basic necessities are included I'd love to buy some license(s).

 

[Sebastiaan]

Yes, xtra (custom) ticket fields, ajax ticket status and pushover intergration would be very nice

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

18/09/2014: Version 1.2.2

- Minor bug fixes.
- Update addon's library to fit with new privacy policies at http://*******.com/privacy-policy/

Read the rest of this update entry...

 

[HWS]

@******* does this add-on comply with the new XenForo Guidelines for add-on developers? If not, when will it be updated?

We are interested in buying, but only after it fully complies with the guidelines.

 

[Sebastiaan]

@******* I hope in the next update to find some of the suggestions implemented

 

[Brivium]

@******* I hope in the next update to find some of the suggestions implemented

Since version 1.1.0, We've added Knowledge Base System that containing Automated Knowledgebase suggestions when create new ticket feature.

Regards,

 

[Alpha1]

Is there a new update coming anytime soon?
Not much has happened since June. This is a very promising addons, but it needs a lot of essential functions to be added.

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

18/10/2014: Version 1.3.0

- Added custom field feature for support ticket (supported PHP callback).
- Predefined replies can contain some variables to quick print:
+ [TICKET_USER] - prints the ticket submitter's name.
+ [BOARD_TITLE] - prints the board title.
+ [SUPPORT_USER] - prints the supporter name who is replying.
- Added few options for support department:
+ Only registered member can open ticket with this department.
+ Hide this department from submitter, only display for reassign.
- Send...

Read the rest of this update entry...

 

[Sebastiaan]

@******* , nice to see the update. Is it possible to move the green custom area to the red area with
allign options Left, Center and Right ?

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

23/10/2014: Version 1.4.0

- Added search support ticket feature.
- Added opion for Use Disallowed Text in User Names option.
- Added display order for department.
- Guest now can upload image for ticket.
- Merged open ticket step into one page.
- Fully Compatible with XenForo 1.4.x.
- Fixed missing some phrases.
- Fixed error with status title.
- Minor bug fixes.

Read the rest of this update entry...

 

[Sebastiaan]

Now were getting somewhere
As a last request to implement a push notification or integration for example: https://xenforo.com/community/resources/xen-pushover.3039/

Im running a servicedesk with field engineers and it would be very nice to get the next field error pushed forwards to the specific persons or group. My tickets needs hourly solutions.

Regards

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

24/10/2014: Version 1.4.1

- Rebuild ticket statuses after installed.
- Fixed bug not valid department.
- Fixed bug on rich text box custom field.
- Fixed bug not display ticket user info.
- Minor bug fixes.

Read the rest of this update entry...

 

[sr.majid]

Hi
Unspecified error cause is?

 

[Sebastiaan]

Hi
Unspecified error cause is?

Can you be more specific, add a screenshot. Best chance to get replied by the author.

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

27/10/2014: Version 1.4.2

- Fixed error guest submit new ticket.
- Minor bug fixes.

Read the rest of this update entry...

 

[Sebastiaan]

@******* any chance for supporting push(over) notifications? It will complete the ticket package.