******* - Support Ticket System [Paid] [Deleted]

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Bug report: I see 'support tickets: 0' in the moderator bar, but there is one ticket with status 'open'. See: http://awesomescreenshot.com/0ab460pjae

Here are the features I need before ******* Support Tickets System will be usable:
  1. It should be possible to assign staff member(s) to a ticket
  2. Create predefined reply from ticket reply. (tickbox on reply field for 'create new predefined reply')
  3. Create knowledge base entry from ticket reply (tickbox on reply field for 'create new knowledge base entry')
  4. Please make the ticket counter for user a link to list previous tickets.
  5. staff should be able to edit ticket status and department directly in the sidebar (without going to 'ticket tools -> edit support ticket'
  6. List open tickets and assigned tickets in moderator bar. See bug report.
  7. Please list IP of the ticket starter.
  8. Staff discussion of the ticket (out of view from user)
 
Last edited:
Alfa1 said:
Bug report: I see 'support tickets: 0' in the moderator bar, but there is one ticket with status 'open'. See: http://awesomescreenshot.com/0ab460pjae

Here are the features I need before ******* Support Tickets System will be usable:
  1. It should be possible to assign staff member(s) to a ticket
  2. Create predefined reply from ticket reply. (tickbox on reply field for 'create new predefined reply')
  3. Create knowledge base entry from ticket reply (tickbox on reply field for 'create new knowledge base entry')
  4. Please make the ticket counter for user a link to list previous tickets.
  5. staff should be able to edit ticket status and department directly in the sidebar (without going to 'ticket tools -> edit support ticket'
  6. List open tickets and assigned tickets in moderator bar. See bug report.
  7. Please list IP of the ticket starter.
  8. Staff discussion of the ticket (out of view from user)
Click to expand...

I also support those requests.
 
******* updated ******* - Support Ticket System with a new update entry:

21/01/2014: Version 1.6.0

- Added inline-mod for support ticket.
+ Bulk delete support tickets.
+ Bulk close support tickets.
+ Merge support tickets.
- Added create, edit any and delete any knowledge base permission.
- Added quick create knowledge base from reply.
- Added quick update for support ticket.
- Added display submitter IP address at support ticket view page option.
- Minor bug fixes.
Click to expand...

Read the rest of this update entry...
 
******* updated ******* - Support Ticket System with a new update entry:

26/01/2014: Version 1.6.1

- Added member's viewing information.
- Added current viewer for support ticket.
- Added permisison to view current viewer.
- Fixed bug with support ticket custom fields.
- Minor bug fixes.
Click to expand...

Read the rest of this update entry...
 
@*******

Today I got this error:

Code: 
Error Info
ErrorException: Undefined property: *******_SupportTicketSystem_DataWriter_SupportTicket::$_updateCustomFields - library/*******/SupportTicketSystem/DataWriter/SupportTicket.php:747
Generated By: Helldon, 59 minutes ago
Stack Trace
#0 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/*******/SupportTicketSystem/DataWriter/SupportTicket.php(747): XenForo_Application::handlePhpError(8, 'Undefined prope...', '/var/www/vhosts...', 747, Array)
#1 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/*******/SupportTicketSystem/DataWriter/SupportTicket.php(682): *******_SupportTicketSystem_DataWriter_SupportTicket->updateCustomFields()
#2 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/XenForo/DataWriter.php(1409): *******_SupportTicketSystem_DataWriter_SupportTicket->_postSave()
#3 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/*******/SupportTicketSystem/DataWriter/SupportTicketMessage.php(156): XenForo_DataWriter->save()
#4 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/XenForo/DataWriter.php(1409): *******_SupportTicketSystem_DataWriter_SupportTicketMessage->_postSave()
#5 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/*******/SupportTicketSystem/ControllerPublic/SupportTicket.php(1304): XenForo_DataWriter->save()
#6 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/XenForo/FrontController.php(347): *******_SupportTicketSystem_ControllerPublic_SupportTicket->actionInsertReply()
#7 /var/www/vhosts/inthegame.nl/httpdocs/forums/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#8 /var/www/vhosts/inthegame.nl/httpdocs/forums/index.php(13): XenForo_FrontController->run()
#9 {main}
Request State
array(3) {
["url"] => string(64) "https://inthegame.nl/forums/support-tickets/test.84/insert-reply"
["_GET"] => array(0) {
}
["_POST"] => array(10) {
["message_html"] => string(14) "<p>Test 2!</p>"
["_xfRelativeResolver"] => string(52) "https://inthegame.nl/forums/support-tickets/test.84/"
["miugetcolor"] => string(7) "#123456"
["attachment_hash"] => string(32) "******"
["last_date"] => string(10) "1422314677"
["last_known_date"] => string(0) ""
["_xfToken"] => string(8) "********"
["_xfRequestUri"] => string(32) "/forums/support-tickets/test.84/"
["_xfNoRedirect"] => string(1) "1"
["_xfResponseType"] => string(4) "json"
}
}

Please advice?
 
******* updated ******* - Support Ticket System with a new update entry:

27/01/2014: Version 1.6.2

- Fixed missing a variable.
- Minor bug fixes.
Click to expand...

Read the rest of this update entry...
 
Do you ever test a new version before releasing an update??
This was the third release in a row which gave -very simple to resolve- errors just after installing it.
 
HWS said:
Do you ever test a new version before releasing an update??
This was the third release in a row which gave -very simple to resolve- errors just after installing it.
Click to expand...

We apologize for any inconvenience caused.
 
******* said:
We apologize for any inconvenience caused.
Click to expand...

1.6.2 is the fourth release in a row with an error taking the whole site down, just after being installed.

In Listener.php, line 23 :
Code: 
$supportTicketModel->canViewKnowledge()

This is a function that does not exist in that model. Bad luck for people using the Knowledgebase as the default page for Support Ticket.
 
I recently installed this ticket system. However, its not adding anything to the navigation or the footer. I have no way of getting to the ticket system or knowing what the URL is. Can you provide me the url the ticket system would be under if I had friendly URLs enabled?

I'm also getting the below error message:

Error Info
ErrorException: Fatal Error: Call to undefined method XenForo_Model_User::brstsGetUserGroupsByUsersInRange() -library/*******/SupportTicketSystem/Deferred/Member.php:20
Generated By: Jube, 11 minutes ago
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(52) "http://(removed).com/admin.php?add-ons/install"
["_GET"] => array(1) {
["add-ons/install"] => string(0) ""
}
["_POST"] => array(3) {
["server_file"] => string(0) ""
["_xfConfirm"] => string(1) "1"
["_xfToken"] => string(8) "********"
}
}
 
Last edited:
******* updated ******* - Support Ticket System with a new update entry:

04/02/2014: Version 1.6.3

- Fixed missing default data for support ticket statuses.
- Fixed error when navigation link option value is Knowledge Base.
- Added primary close ticket for demartment's member.
- Added current viewing support ticket page for member.
- Added department name in email message.
- Minor bug fixes.
Click to expand...

Read the rest of this update entry...
 
Hey, For some reason I can't see the addon page?
186c.png
 
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