******* - Support Ticket System [Paid] [Deleted]
- Thread starter Brivium
- Start date
- Status
Brivium
Well-known member
Be the default, we support send alert to users related with the ticket. Please check again
Sebastiaan
Well-known member
Yes, your alerts work, but not showing or selectable in the standard xenforo alert types. I think you handle them different then XF.
Is there any howto to get them in the list?
Is there any howto to get them in the list?
Brivium
Well-known member
We're using following method to push alert. This is XenForo default method. Please check again.
Code:
XenForo_Model_Alert::alert(
$alertUserId,
$userId,
$username,
'support_ticket',
$supportTicketId,
$action,
$extraData
);Sebastiaan
Well-known member
Strange, i dunno why its not selectable then, maybe it will work when u could @tag a user in the tickets. Thx for the info.
If push worked you dont have to look on your screen all the time, or checking email
Field engineers, who solve our tickets are on the move all the time and then push is a great alternative to have.
Here's some info from the add-on author...
https://xenforo.com/community/threads/xen-pushover-paid.71497/page-7#post-848704
If push worked you dont have to look on your screen all the time, or checking email
Field engineers, who solve our tickets are on the move all the time and then push is a great alternative to have.
Here's some info from the add-on author...
https://xenforo.com/community/threads/xen-pushover-paid.71497/page-7#post-848704
Last edited:
Sebastiaan
Well-known member
Nice to see the updates comming, noticed that @Usertag in a ticketreply doesnt give a notification.
Helldon
Active member
@*******
When I click on Posting in my profile on our forum I got this error:
The following error is in the ACP:
Please help!
When I click on Posting in my profile on our forum I got this error:
Code:
The following error occurred
The server responded with an error. The error message is in the JavaScript console.The following error is in the ACP:
Code:
Error Info
ErrorException: Fatal Error: Call to undefined method *******_SupportTicketSystem_Model_SupportTicketMessage::getMessageByIds() - library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php:128
Generated By: Helldon, A moment ago
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(224) "http://inthegame.nl/forums/members/helldon.21345/recent-content?_xfRequestUri=%2Fforums%2Fmembers%2Fhelldon.21345%2F&_xfNoRedirect=1&_xfToken=21345%2C1416153794%2C96550aa3a54940226ff2a8e260bf2639693612d8&_xfResponseType=json"
["_GET"] => array(4) {
["_xfRequestUri"] => string(30) "/forums/members/helldon.21345/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(57) "21345,1416153794,96550aa3a54940226ff2a8e260bf2639693612d8"
["_xfResponseType"] => string(4) "json"
}
["_POST"] => array(0) {
}
}Please help!
This bug has been solved in 1.5.1.
If you download and install the most recent version, it'll go away.
Helldon
Active member
Another thing..
As admin of my forum I've set all the permissions on "allow" but I cant give any replies on a open ticket. I must be in the usergroup to edit or reply.
As admin I'm in the primairy usergroup, our admins have the usergroup Administrative instead of registered set.
It seems that we must be in a usergroup "Department" to edit, reply or close a ticket that has been opened.
Is there a other way to handle this?
Please advice?
As admin of my forum I've set all the permissions on "allow" but I cant give any replies on a open ticket. I must be in the usergroup to edit or reply.
As admin I'm in the primairy usergroup, our admins have the usergroup Administrative instead of registered set.
It seems that we must be in a usergroup "Department" to edit, reply or close a ticket that has been opened.
Is there a other way to handle this?
Please advice?
Sebastiaan
Well-known member
Did you checked this in your usergroup(s) settings? It can be checked for each group you need it.
Attachments
Helldon
Active member
@Sebastiaan
Yes.. All setting are setup correctly(As in your screenshot) as it should, but found out that the deparments are seperated for use of the ticket system.
But it's strange that I as admin can not handle the ticket system when setup permissions for it. I also need to be part of the department.
Checked the setting twice(And counting), can't find the issue..
Yes.. All setting are setup correctly(As in your screenshot) as it should, but found out that the deparments are seperated for use of the ticket system.
But it's strange that I as admin can not handle the ticket system when setup permissions for it. I also need to be part of the department.
Checked the setting twice(And counting), can't find the issue..
Helldon
Active member
@*******
Usermessage on forum:
The following error occurred
The server responded with an error. The error message is in the JavaScript console.
Please help with the following error in CP. It is caused bij the handler "#postings"(Recent-content) in the userprofile.
This error has something to do with JavaScript.
Usermessage on forum:
The following error occurred
The server responded with an error. The error message is in the JavaScript console.
Please help with the following error in CP. It is caused bij the handler "#postings"(Recent-content) in the userprofile.
This error has something to do with JavaScript.
Code:
Server Error Log
Error Info
ErrorException: Fatal Error: Call to undefined method *******_SupportTicketSystem_Model_SupportTicketMessage::getMessageByIds() - library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php:128
Generated By: *****, Today at 12:49 AM
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(228) "http://inthegame.nl/forums/members/*****/recent-content?_xfRequestUri=%2Fforums%2Fmembers%2Fdw-bullet.26474%2F&_xfNoRedirect=1&_xfToken=26474%2C1416354544%2Cc8b6097c280ce4ee35553ec189a458b01a23181f&_xfResponseType=json"
["_GET"] => array(4) {
["_xfRequestUri"] => string(32) "/forums/members/*****/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(57) "26474,1416354544,c8b6097c280ce4ee35553ec189a458b01a23181f"
["_xfResponseType"] => string(4) "json"
}
["_POST"] => array(0) {
}
}
Last edited:
Sebastiaan
Well-known member
Helldon
Active member
Somehow I can't test this addon local. Licence not complete and giving invalid information.
We have a lot of addon's running on our forum, don't know were to start..
Sebastiaan
Well-known member
, or change temporairly your forum to a subdomain and redirect your users.This is because of the license check callback. It will not install on any other domain except the licensed one.
But you can send a support notice to ******* at *******.com and ask to extend your license for localhost. This will be done and doesn't cost anything (according to *******).
If I were Brivum I would setup my license test server to allow installation at localhost automatically.
Last edited:
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