******* - Support Ticket System [Paid] [Deleted]

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Is there anyone running this that can comment on how well it works? I am interested in the a Ticket System for the software I make. I don't see too many posts here.
 
Oke..

Now the error is fixed for members but when a member(me) is an admin this error returns:

Code: 
Error Info
ErrorException: Fatal Error: Call to undefined method *******_SupportTicketSystem_Model_SupportTicketMessage::getMessageByIds() - library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php:127
Generated By: Helldon, A moment ago
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(226) "http://inthegame.nl/forums/members/dutchfix.21721/recent-content?_xfRequestUri=%2Fforums%2Fmembers%2Fdutchfix.21721%2F&_xfNoRedirect=1&_xfToken=21345%2C1416585263%2Ccc0bd2abb8ee41b36eaa22cb3452ab97732d0037&_xfResponseType=json"
["_GET"] => array(4) {
["_xfRequestUri"] => string(31) "/forums/members/dutchfix.21721/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(57) "21345,1416585263,cc0bd2abb8ee41b36eaa22cb3452ab97732d0037"
["_xfResponseType"] => string(4) "json"
}
["_POST"] => array(0) {
}
}

Code: 
Error Info
ErrorException: Fatal Error: Call to undefined method *******_SupportTicketSystem_Model_SupportTicketMessage::getMessageByIds() - library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php:127
Generated By: Helldon, 7 minutes ago
Stack Trace
#0 [internal function]: XenForo_Application::handleFatalError()
#1 {main}
Request State
array(3) {
["url"] => string(224) "http://inthegame.nl/forums/members/helldon.21345/recent-content?_xfRequestUri=%2Fforums%2Fmembers%2Fhelldon.21345%2F&_xfNoRedirect=1&_xfToken=21345%2C1416584955%2C38e9f09f8df8749079150fd39ab11a64fa76e84f&_xfResponseType=json"
["_GET"] => array(4) {
["_xfRequestUri"] => string(30) "/forums/members/helldon.21345/"
["_xfNoRedirect"] => string(1) "1"
["_xfToken"] => string(57) "21345,1416584955,38e9f09f8df8749079150fd39ab11a64fa76e84f"
["_xfResponseType"] => string(4) "json"
}
["_POST"] => array(0) {
}
}

Please advice?
 
@Helldon

Please try to open library/*******/SupportTicketSystem/Search/DataHandler/SupportTicketMessage.php go to line 127 find
Code: 
$messages = $messageModel->getMessageByIds($ids, array(
            'join' => *******_SupportTicketSystem_Model_SupportTicketMessage::FETCH_SUPPORT_TICKET | *******_SupportTicketSystem_Model_SupportTicketMessage::FETCH_USER,
        ));

Change to
Code: 
$messages = $messageModel->getMessagesByIds($ids, array(
            'join' => *******_SupportTicketSystem_Model_SupportTicketMessage::FETCH_SUPPORT_TICKET | *******_SupportTicketSystem_Model_SupportTicketMessage::FETCH_USER,
        ));

Regards,
 
In the last update, my Support: # at the top is not incrementing on each added support ticket, always shows 0 (in the admin top area of the page)
 
@*******

Last update issue:
In the AdminBar on top of my forums the Support Alerts are not incrementing on each new created ticket, see screenshot for more information.

screenshot-inthegame.nl 2014-12-04 01-34-13.webp

Same issue as post: #127
 
******* updated ******* - Support Ticket System with a new update entry:

12/12/2014: Version 1.5.5

- Added read toggle for support ticket.
- Added unread support ticket counter to account menu navigation.
- Added message draftable.
- Fixed bug not send mail to submitter (guest) after created.
- Minor bug fixes.
Click to expand...

Read the rest of this update entry...
 
This addon replaces the contact form.
But yes, it would be nice to have ticket functionality for the report center.
 
Hello @*******,

I think that the following screenshot provides some information, we got all members in the department but they have no richts.
There should be only 1 or 2 members be in there, see screenshot for more info:

Screenshot.webp
 
@******* ,

We have some issue's regarding this addon. When somebody creates a ticket the following counter in the moderator bar isn't updating:
screenshot-inthegame.nl 2015-01-09 16-10-37.webp

Please advice.

Regards,
 
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