******* - Support Ticket System [Paid] [Deleted]
- Thread starter Brivium
- Start date
- Status
ggace
Active member
If you can add either an FAQ section for staff to manually add questions (better yet an ability to MARK a support question to be listed in the FAQ section)
OR
A way to show "similar tickets" based on the title key words.
I would literally throw my money at you. I think the price for what you have is great. I just need FAQs to solidify my purchase.
OR
A way to show "similar tickets" based on the title key words.
I would literally throw my money at you. I think the price for what you have is great. I just need FAQs to solidify my purchase.
Brivium
Well-known member
Alpha1
Well-known member
This looks really great!
Does this have anti-spam measures or work with anti-spam addons? For some reasons spam bots like to flood our helpdesk. As many tickets are about registration or related to external organizations we need guests to submit tickets.
Is it possible to see a users past tickets? Often users submit multiple tickets or follow up tickets.
A FAQ system would be very useful. Currently we are using Kayako support suite. After the user type his question, the user gets a number of possible answers. If the users question is not answered then the user may submit the ticket. This decreases the number of tickets with 80 per month.
Are you planning on adding importers? A kayako importer would be nice.
Does this have anti-spam measures or work with anti-spam addons? For some reasons spam bots like to flood our helpdesk. As many tickets are about registration or related to external organizations we need guests to submit tickets.
Is it possible to see a users past tickets? Often users submit multiple tickets or follow up tickets.
A FAQ system would be very useful. Currently we are using Kayako support suite. After the user type his question, the user gets a number of possible answers. If the users question is not answered then the user may submit the ticket. This decreases the number of tickets with 80 per month.
Are you planning on adding importers? A kayako importer would be nice.
Last edited:
Brivium
Well-known member
@Alfa1
We sent a conversation to you with information to login demo board. As answered your questions. Currently, we required captcha for guest ticket, and we planned to bring captcha and flood check for registered user's tickets.
On demo board, you can see users' past tickets, look like with following screenshot:
About FAQs system. Currently, we provied predefined replies feature like FAQs.
And for importer like Kayako, we will consider your suggest and will have response shortly.
We sent a conversation to you with information to login demo board. As answered your questions. Currently, we required captcha for guest ticket, and we planned to bring captcha and flood check for registered user's tickets.
On demo board, you can see users' past tickets, look like with following screenshot:
About FAQs system. Currently, we provied predefined replies feature like FAQs.
And for importer like Kayako, we will consider your suggest and will have response shortly.
Alpha1
Well-known member
Thank you for the login to the demo site. I have some questions.
- Where/how can staff see the open tickets assigned to them?
If its not possible, then please consider to add something like this:
- Is it possible to show a members tickets on their profile? If not, could you add this?
- Can the admin create custom fields for tickets?
- Can staff create predefined replies or only the admin?
- How do you assign a ticket to a staff member?
- In your screenshot above you do not show the ticket starters other support tickets. Is it possible to see this?
If its not currently possible, then please consider to add this. We use this function a lot. Here is an example of how it could look:
(see the bottom line)
ggace
Active member
@******* - I am unable to delete a ticket despite having the proper permission. When selecting "Support Ticket Tools > Delete Support Ticket", nothing happens. I can properly Edit a ticket but deleting leads to: "www.ticketlinklocation/delete".
Any ideas?
Any ideas?
Is there a way to opt out from the transfer of "support data" and only allow license check (domain) to be transferred?
I do not like to have all my server and XenForo data sent and stored at your server.
Brivium
Well-known member
Please check our privacy policy at http://*******.com/privacy-policy/.
We will never share, rent or sell your information with any 3rd parties. We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We ensure that only use those information to improve our products and services.
Regards,
We will never share, rent or sell your information with any 3rd parties. We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We ensure that only use those information to improve our products and services.
Regards,
So, this is a "No"?
We cannot install this add-on without transferring way to much personal and sensitive data to your servers? There is no opt-out? Even if we buy the most expensive license?
Also your "Privacy Policy" does not explicitly list all data you collect. It doesn't even mention that you collect unnecessary data (for a license check) at each installation of your add-on.
Last edited:
Alpha1
Well-known member
What happens if the software cant reach your server?
- Status