******* - Support Ticket System [Paid] [Deleted]

[Wesker]

How do you edit the support link at the top so it goes to the knowledge base by default @*******

 

[Wesker]

Also the display order admin.php?brsts-knowledge-base doesn't appear to be working.

 

[Wesker]

If you guys want to remove the Page Views, edit this file and remove page views line
BRSTS_knowledge_base_category_view

 

[Wesker]

How do we change the support link so it primarily points to the KB or a splash page?

 

[Chucke]

Is there a way an admin can subscribe to all tickets so that here comes a notification anytime a new post/reply is made?

 

[hollosch]

We planed to do Email piping feature on next upgrade version.

Regards,

When this feature works fine, then i'll buy this addon!

 

[HobbsVT]

Can this not be used for banned users?
As i tested on a banned user account and there is no option to make a ticket..

 

[Alpha1]

We have a dedicated department in our Kayako helpdesk for infractions & bans.
So It should be possible for banned users to create a ticket.

 

[HobbsVT]

We have a dedicated department in our Kayako helpdesk for infractions & bans.
So It should be possible for banned users to create a ticket.

Do you have other settings configured?
As when a user is 'banned' on xenforo, the only message they get regardless of what they click is "Error, you are banned'

 

[Mike Edge]

Yes usergroups would be great. Even better by department so banned users can only open a ticket to the banned department.

 

[Alpha1]

Do you have other settings configured?
As when a user is 'banned' on xenforo, the only message they get regardless of what they click is "Error, you are banned'

My message is about how we use our helpdesk now. We are using Kayako software. Not *******.
We would like to migrate to ******* once it has the functions we need. We need banned members to be able to submit tickets into a specific department.

 

[Brivium]

******* updated ******* - Support Ticket System with a new update entry:

30/06/2014: Version 1.2.1

- Added option to change the default index page.
- Minor bugs fixes.

Read the rest of this update entry...

 

[Sebastiaan]

Can you plz make an push-over option to push a engineer that he has a ticket recieved for troubleshooting?

 

[Alpha1]

wouldn't alerts trigger pushover

 

[Sebastiaan]

Unfortunately not with the current version.

 

[Alpha1]

Once this addon has the basic functionality to handle tickets, I will buy the standard version.
Once it has all needed features I will buy the professional version.

 

[Sebastiaan]

Yup, need a complete package, then i will also buy the pro/live versions. Got the std now. Waiting for the push notifications and the tickets status change option without replying. This would be great features @*******

 

[JamesBrown]

Menu space is limited can I change the title from 'Support Ticket' to 'Support'

 

[Brivium]

Menu space is limited can I change the title from 'Support Ticket' to 'Support'

You can search phrase BRSTS_support_tickets and change by your way.

 

[JamesBrown]

How can I remove the menu item completely. I would like to add just a link to the tickets page via a help menu Thanks.