Installation stalled, can't have Xenforo on my server

[eldritch1969]

Hi everyone !
Sorry to make my first post here a complaint, but so far I have not been able to install Xenforo on my host, which is annoying, to say the least.
I updated the files, CHMODDED to 777 the proper directories, as stated in the manual, but I ended up with this message :
Server Error
Mysqli prepare error: MySQL server has gone away

1. Zend_Db_Statement_Mysqli->_prepare() in Zend/Db/Statement.php at line 115
2. Zend_Db_Statement->__construct() in Zend/Db/Adapter/Mysqli.php at line 381
3. Zend_Db_Adapter_Mysqli->prepare() in Zend/Db/Adapter/Abstract.php at line 478
4. Zend_Db_Adapter_Abstract->query() in Zend/Db/Adapter/Abstract.php at line 574
5. Zend_Db_Adapter_Abstract->insert() in XenForo/DataWriter.php at line 1591
6. XenForo_DataWriter->_insert() in XenForo/DataWriter.php at line 1580
7. XenForo_DataWriter->_save() in XenForo/DataWriter.php at line 1381
8. XenForo_DataWriter->save() in XenForo/Model/AdminNavigation.php at line 653
9. XenForo_Model_AdminNavigation->importAdminNavigationAddOnXml() in XenForo/Model/AdminNavigation.php at line 608
10. XenForo_Model_AdminNavigation->importAdminNavigationDevelopmentXml() in XenForo/CacheRebuilder/ImportMasterData.php at line 35
11. XenForo_CacheRebuilder_ImportMasterData->rebuild() in XenForo/ControllerHelper/CacheRebuild.php at line 26
12. XenForo_ControllerHelper_CacheRebuild->rebuildCache() in XenForo/Install/Controller/Install.php at line 240
13. XenForo_Install_Controller_Install->actionStep2b() in XenForo/FrontController.php at line 310
14. XenForo_FrontController->dispatch() in XenForo/FrontController.php at line 132
15. XenForo_FrontController->run() in /web/retromania/www/install/index.php at line 18

Well, I don't know what to do at this stage.
Could anyone help me sort this out ?
Thanks in advance
Eric

 

[Chris D]

This isn't a very common error. Usually the installation is flawless and very easy.

This particular error indicates that there are issues with your MySQL server. So, with that in mind, your first step should be to contact your host. They will need to verify with you that you are specifying the correct connection details for MySQL and importantly check their error logs to work out why the connection to MySQL is timing out.

Hope that helps

 

[Slavik]

MySQL server has gone away

This is a problem with MySQL on your web host.

Toy would need to contact them to find out why it's stopped working.

 

[eldritch1969]

Thanks a lot for your answers, I have opened a ticket at my host. Waiting fot it to be dealt with

 

[Mike Edge]

Thanks a lot for your answers, I have opened a ticket at my host. Waiting fot it to be dealt with

Good luck! A MySQL service restart should fix it.

 

[eldritch1969]

Good evening !
I have an answer by my host asking what the (I suppose) MySQL pre-requisites for the install of Xenforo are.
I can't say I know them. Could someone please help me with that ?
Thx a bunch, guys !
cheers

 

[melbo]

XenForo System Requirements

• PHP: 5.2.4+
• MySQL: 5.0+
• PHP extensions: MySQLi, GD (with JPEG support), PCRE, SPL, SimpleXML, DOM, JSON, iconv, ctype
• PHP safe_mode off

 

[Mike Edge]

The one that tends to be missing most, from most host people have issues with is the MySQLi extension.

 

[EQnoble]

Good evening !
I have an answer by my host asking what the (I suppose) MySQL pre-requisites for the install of Xenforo are.
I can't say I know them. Could someone please help me with that ?
Thx a bunch, guys !
cheers

http://xenforo.com/xenforo-requirements-test.zip

download that file above...

upload it to your server...

navigate your web browser to example.com/path/to/file...

That will output your server's status against xf requirements

 

[eldritch1969]

le !
download that file above...

upload it to your server...


navigate your web browser to example.com/path/to/file...

That will output your server's status against xf requirements
Done that, answer is : server meets xenforo requirements. I had already done that before, that's why I bought the script

Anyway, thanks EQnoble !

@melbo : I'll post them your answer. See what they will say. Thx to all, guys, really appreciate you take some of your time
to help a xenforo newb !

 

[Mike Edge]

It sounds like the MySQLi extension is installed but isn't loading in Apache.