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XF 1.4 Group Promotions Issue. Not all users are updated?

At 5 post count, I have a promotion where people are upgraded from bronze member (set for 0-4 posts) to Iron member (set for 5-9 posts). In the picture you can see that some users are working correctly, others are not.

The 2nd user in the image is a member of the Iron group, but is displaying the Bronze group tag (as if it has not been promoted correctly).

The issue is resolved when I do a cache rebuild, but it has to be done manually, which is a pain to recache 5000 users for 1 users issue.

Any advice?

Note: this is an update image after I run a user cache rebuild.



XenForo moderator
Staff member
Promotions are only applied to recently active members or on log in.

You can manually apply promotions to all members by running the rebuild.


XenForo developer
Staff member
If rebuilding the user cache sorts it, then this is likely caused by an add-on with invalid code, blocking the post-save actions when an user is updated. You may need to disable all add-ons and change groups manually to try to identify what's causing it.