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XF 1.4 Group Promotions Issue. Not all users are updated?

#1
At 5 post count, I have a promotion where people are upgraded from bronze member (set for 0-4 posts) to Iron member (set for 5-9 posts). In the picture you can see that some users are working correctly, others are not.

The 2nd user in the image is a member of the Iron group, but is displaying the Bronze group tag (as if it has not been promoted correctly).

The issue is resolved when I do a cache rebuild, but it has to be done manually, which is a pain to recache 5000 users for 1 users issue.

Any advice?

Note: this is an update image after I run a user cache rebuild.



 

Brogan

XenForo moderator
Staff member
#2
Promotions are only applied to recently active members or on log in.

You can manually apply promotions to all members by running the rebuild.
 

Mike

XenForo developer
Staff member
#6
If rebuilding the user cache sorts it, then this is likely caused by an add-on with invalid code, blocking the post-save actions when an user is updated. You may need to disable all add-ons and change groups manually to try to identify what's causing it.