[DBTech] DragonByte Tickets [Paid] 4.2.0

[DragonByte Tech]

DragonByte Tech updated [DBTech] DragonByte Tickets with a new update entry:

4.0.0

Update highlights​

DragonByte Tickets no longer requires DragonByte eCommerce!

That's right, you can now use DragonByte Tickets as a completely stand-alone ticket system, without needing DragonByte eCommerce!

This version fixes a few issues reported during the Beta period, as well as making additional fixes to the integrity of the "Secure data" encryption feature. A few other minor issues have been discovered and corrected, please see...

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[DragonByte Tech]

DragonByte Tech updated [DBTech] DragonByte Tickets with a new update entry:

4.1.0

Update highlights​

This version adds "Availability hours" and "Out of office" functionality to the Preferences page of users with a new "Is support agent" permission. Once configured, the availability hours can be utilised via new Action criteria, to create automated messages for when tickets are posted outside of the assigned user's available hours (or while the agent is out of the office).

The "Availability hours" is designed explicitly for use with the Actions...

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[DragonByte Tech]

DragonByte Tech updated [DBTech] DragonByte Tickets with a new update entry:

4.2.0

Update highlights​

This version improves the workflow for support agents by adding a checkbox that automatically updates the status to "Answered" when replying. Furthermore, an activity log has been added, locked behind a new user group permission.

Lastly, a bug has been fixed that would prevent the first ever ticket in a new support forum from posting correctly if the "Quick Thread" interface was used.

Complete Change Log​

Feature: Support...

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