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Confirmation Emails not being Sent

Discussion in 'XenForo Questions and Support' started by Vincent, Dec 5, 2010.

  1. Vincent

    Vincent Well-Known Member

    Hey

    For a few days already, my members haven't received any confirmation emails when registering.

    I thought it was the hoster, so I contacted them. Now, they tell me the PHP Email function works fine, so that it should be XenForo's fault.

    So, here I am.

    Note: I recently changed hosts.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Is it just registration emails or also replies to threads, PC's, etc?

    Can you try using the SMTP option to see if that makes a difference?
     
  3. Vincent

    Vincent Well-Known Member

    It is all mails appearantly.

    I will try SMTP later on :)
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    In the ACP you have the option of using the PHP mail function or SMTP.

    In most cases the PHP mail function is adequate so this is just to see whether emails sent via SMTP are working.

    acp_email_options.PNG
     
  5. Vincent

    Vincent Well-Known Member

    Ok, thanks :D Will try it out later :)
    May I ask what the '-f parameter' thingee is for?
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    If mail works with the -f parameter set on then that is better.

    By default, sendmail won't let you change the "envelope address" of the email. That is the return address, so you often end up with nobody@your.server.name instead of a useful mail address.

    This can harm you in the eyes of spam checks, though the -f param doesn't always work (it definitely doesn't work with safe_mode).
    With -f, you can set that to an arbitrary email, which is better for spam and lets you actually control where bounce/delivery errors go
     
    Vincent likes this.
  7. Vincent

    Vincent Well-Known Member

    SMTP doesn't work either :(
     
  8. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I would be inclined to run some email tests using the Contact Us form. That form sends mail to this address:

    Admin CP -> Home -> Options -> Basic Board Information -> Contact Email Address

    Try sending to several different addresses to ensure this is not a problem with one particular address. Of course you should check the spam folders. If none of the emails get through then you will have to examine the mail logs to see what is happening to the emails. If you are using the Default mail server then you need to ask your web host for the mail logs. For the SMTP server you need to check with the SMTP host.

    Also, who is your web host? I am familiar with many web hosts, and I know some of them are particular about certain things. For example, some hosts place requirements on the 'from' address:

    Admin CP -> Home -> Options -> Email Options -> Default Email Address
     
  9. Vincent

    Vincent Well-Known Member

    It is working there, with Contact Us. But not for Registration Email.

    And I'm using BleuHost.com
     
  10. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    Are you sure the registration emails aren't getting eaten by spam filters?

    What is your forum URL? I would like to try registering.

    I am not aware of any special considerations for bluehost.com.
     
  11. Vincent

    Vincent Well-Known Member

    I'm using Hotmail, and I don't think they block it :p
    http://www.hlxbans.net/

    And okay, thanks for thinking about it :D
     
  12. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I'm not receiving an activation email from your forum. You will have to check the mail logs to see what is going on.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    Jake Bunce likes this.
  14. Sleepwalker

    Sleepwalker Member

    That seems to have been the problem. :)
     
  15. Brogan

    Brogan XenForo Moderator Staff Member

    Glad to hear it and thanks for posting back to let us know.
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    Beta 5 has a new feature now so you should be able to set your board name back to what it was and specify a different sender name.

    email_sender_name.PNG
     
  17. Vincent

    Vincent Well-Known Member

    And by typing :: in that the emails won't be ****ed up?
     
  18. Mike

    Mike XenForo Developer Staff Member

    Currently, yes - that's still an open bug report. It should be fixed in the next release though.
     
  19. Vincent

    Vincent Well-Known Member

    Ah, okay :D
    I'll hold my hands of that feature for now ;)
     
  20. erich37

    erich37 Well-Known Member

    Mike,

    is there also an issue when having a + (plus) in the Forum-title ?
    is it o.k. when having my domain in the title in the format www.domain.com
    ?
     

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