XF 2.2 Bug when using mobile phone

[Suzanne O]

No editor
But when using my mini ipad i can see the editor

 

[Suzanne O]

It's just my mobile having this issue.
Other devices are fine.
I think it is a xenforo caching issue on xenforo's end

 

[Lee]

Same issue here now. iPad running 16.6.

 

[Suzanne O]

To me it sounds like it is an editor bug because of the massive white space and only the reply and attach files buttons displayed.

 

[Lee]

Yes, it is making the forums almost impossible to use. No attachment insertion, or anything,

 

[Suzanne O]

No problems on other sites with this
Just on here.

 

[Suzanne O]

On safari browser here on my computer. Can see the editor. On my phone instead of the editor there is nothing but white space with no way of getting it back

 

[Lee]

@Chris D - Any ideas as it is completely unusable as is?

 

[Chris D]

No idea currently. It isn’t affecting everyone and until we can reproduce it we cannot fix it.

 

[Suzanne O]

I think it might be a settings feature down your end (you're the admin). Some where i can't reach it because it's only on iphone 14 and on xf.
I have pm'd you.

 

[ENF]

Well, this is strange. iPad Pro, 16.6, Safari. The editor does not fully load but I can still type text and attach an image. Page refreshes don’t change anything, so I will update the iOS and clear website data to see what happens next. (Safari: First Attachment)

Edit: For context, I hadn't used this iPad with Xenforo.com in quite some time. Just thought it'd be worth a shot to see if this pops up on a device that hadn't been here in awhile.

Edit2: Chrome works fine, Safari is still choking on something…. (Chrome: 2nd Attachment)

Edit3: After a bunch of page reloads, Safari finally decided to play ball. (3rd Attachment)

In summary, a device restart and a bunch of refreshes...

 

[FTL]

Sounds like an Apple bug to me. Not happening on my iPhone though. Made this post with it, in fact.

 

[Lee]

No idea currently. It isn’t affecting everyone and until we can reproduce it we cannot fix it.

Yes, it is most likely another issue with apple/safari.

Still consistently fine on my mac, my phone - but my ipad (now upgraded to 16.7) still has issues no matter now many restarts / refreshes.

FWIW once the post is submitted, the AJAX loading icon in the top corner is cycling indefinitely.

 

[Lee]

Chrome:



Safari:



Firefox:



All on iOS 16.7 on iPad. No issues on cell phone.

 

[FTL]

It might help to accept the cookies and refresh the page.

 

[Chris D]

There have been further reports of this now but still no way for us to debug this because it is working fine for us.

If anyone who is affected feels comfortable connecting their iPhone to their Mac via USB and doing remote debugging through the Safari browser that will be useful, but for now we’re going to have to wait and see if this rights itself or we get more information.

 

[FTL]

My iPhone has just updated to 16.7 and it's still working ok on Safari.

 

[GameNet]

I am having the same issue as well

It’s happened on my ipadOS 17 and iOS 17

 

[Suzanne O]

If anything I reckon it's a bug with that editor you use. Check with them to see if there any fix as it's showing up with no editor on Apple products iPhone 14 and iPad products.

 

[Suzanne O]

Ok on firefox browser for mobile. Sounds like it's a safari problem

 

[Suzanne O]

There have been further reports of this now but still no way for us to debug this because it is working fine for us.

If anyone who is affected feels comfortable connecting their iPhone to their Mac via USB and doing remote debugging through the Safari browser that will be useful, but for now we’re going to have to wait and see if this rights itself or we get more information.

It seems to be a safari bug with your editor. Just changed browsers and it works