XF 2.2 Bug when using mobile phone

[Suzanne O]

No editor
But when using my mini ipad i can see the editor

 

[Chris D]

Which model phone do you have? Do you know what version of iOS it is running?

 

[Suzanne O]

Iphone 14
Latest ios 16.6.1

 

[Suzanne O]

Was working fine yesterday. Now can't see any editor at all not even that toggle switch.

 

[FTL]

Iphone 14
Latest ios 16.6.1

Latest is now iOS 17, just released yesterday. Try upgrading to that and see if the problem persists.

 

[Chris D]

We wouldn’t recommend that as a solution necessarily as obviously the software should work on iOS 16 too.

But in this case I suspect it’s browser caching and it will resolve itself soon enough.

 

[FTL]

We wouldn’t recommend that as a solution necessarily as obviously the software should work on iOS 16 too.

I'm suggesting it from the point of view of troubleshooting rather than a full solution. Of course, you want it to work properly on a multitude of older operating systems, browsers etc.

 

[FTL]

btw it works ok on my iPhone running 16.6.1 and Safari.

@aussiefooty you might want to try another browser first before upgrading the OS if clearing the cache doesn't work.

 

[digitalpoint]

Have seen that a couple times and end has ended up being an operating system issue for whatever reason (rebooting phone and/or browser fixed it for me).

 

[Suzanne O]

btw it works ok on my iPhone running 16.6.1 and Safari.

@aussiefooty you might want to try another browser first before upgrading the OS if clearing the cache doesn't work.

Have done with my mini ipad works ok on that

 

[FTL]

@digitalpoint Reading your post reminds me that sometimes Safari goes a bit haywire, preventing me from posting - the post button reacts, but nothing else happens. Closing and restarting the browser fixes it. Another one is where pages suddenly stop loading, which happens on Wi-Fi or cellular and perhaps one or two others. Hence, @aussiefooty could just try restarting it and seeing if it fixes it. And yeah, rebooting the iPhone isn't a bad idea either.

 

[Suzanne O]

Just did that and it's still not showing

 

[digitalpoint]

I think there’s something fundamentally wrong with the keyboard in iOS 16. Like my iPad wouldn’t show the keyboard when trying to enter the passcode when it first reboots. Have to hit the lock button and try again like 5 or 6 times until it would show. That’s just trying to unlock device (not in an app). Weirdly it was never my phone, only my iPad. And I think it finally resolved itself after upgrading to iOS 17 (at least hasn’t happened yet that I’ve seen).

 

[FTL]

I think these bugs show up on some models more than others and I've not seen your one.

For example, I've had touchscreen problems on my iPad Pro 2017 for years, when eventually they got more or less fixed after an update and got incrementally better after that. It's still not completely fixed though. I think the root cause may be hardware related as holding it a certain way and tilting it made it much worse. Of course, this problem has never even been acknowledged by Apple, despite forums being full of people complaining bitterly about it. Funny that.

 

[Suzanne O]

Just updated and no change

 

[Suzanne O]

Bug is only on the mobile. I think it's your end @Chris D

 

[ENF]

Tested on iPhone 14 Pro and 14 Pro Max (16.6.1) - No issues (at least not seen any yet...)

 

[Chris D]

Bug is only on the mobile. I think it's your end @Chris D

You're the only person to have reported it so I think it's on your end.

We'd recommend clearing all cookies and browsing cache data from your browser in the first instance to see if the issue persists.

 

[Suzanne O]

Did just that this morning. No difference.
It was ok last night just before you guys made some changes.

 

[FTL]

Also try a different browser. Look at the other suggestions that I made.