XF 2.4 general discussion, feedback, complaints, random off topic posts, etc.

and 0 with "future fix"
Mightn’t that mean bugs that were viable for a fix have been fixed?
338 did not even receive a single response. They are just reported, listed, stay open and collect dust.
At least the system is transparent, ie nobody is denying there may be bugs.

I can honestly say I am not confronted with any bugs on a daily basis, I even get members telling me that “the forum seems bug free, unlike other forums.”

In spite of the fact that there are blatant bugs with the editor (that we know are going to be fixed with the new editor) these are not showstoppers for most users.
 
Those sections used to be much more active and maintained…
Probably most suggestions have been made and as people have learned that they are not implemented anyway and bugs are not respondet to it makes no sense posting there as a consequence - just a waste of time. Maintainece wout be the key to get things more active again and - not the last - regular releases. Here we go again.

The Tagline of the bug-forum says:

If you find an error or something that looks out of place in XenForo 2.x, please let us know here. A developer will look into your report as soon as possible.
So for many bugs there was no possibility to look into them for several years...
We’re in a different era fellas. I miss the good old days.
I did not experience them as I have not been running my forum for very long but now I miss them, too. :)
 
Mightn’t that mean bugs that were viable for a fix have been fixed?
No, the ones tagged as "future fix" do have their own forum - currently 16:


At least the system is transparent, ie nobody is denying there may be bugs.

I can honestly say I am not confronted with any bugs on a daily basis, I even get members telling me that “the forum seems bug free, unlike other forums.”

In spite of the fact that there are blatant bugs with the editor (that we know are going to be fixed with the new editor) these are not showstoppers for most users.
I totally agree that XF does run smoothly day in day out. But this makes me wonder even more why there is such a high payload of bug reports that nobody had even a look at. Many of them may turn out to not even be bugs. The immens amount of open, unanswered reports creates a bad image and leaves people out in the cold - people that pay for support and updates, so are actually paying customers. I myself reported i.e. a somewhat strange behaviour in terms of http-response codes that I think may be wrong (and with a negative impact for SEO as well). Not the end of the world, not over-dramatic but also not difficult to answer - a 5-10 minute job I'd say:


Reported on April 8th this year, w/o any answer or reaction ever since and in the meantime went down to page 3 of the bug forum. This is the way stuff piles up more and more, customers become unhappy and simply stop reporting things b/c it's a waste of time.
 
Many suggestion were implemented over the years and the software runs pretty smooth for me, no complaints here. Only thing thats sucks is google f*ng forums over in search results, if that was not the case complaints would be lower i think.
 
Only thing thats sucks is google f*ng forums over in search results, if that was not the case complaints would be lower i think.
Personally, I'd neither bug reports nor feature requests categorize as "complaints". Both are in principle positive: A sign of engagement of the users with the product. Some may be ill-directed, not feasible or desirable to implement or not bugs but lack of understanding or misconfiguration.

The underlaying pattern is lack of communication and responsiveness by the makers of XF. And that is what complaints target at. Understandable to me. What I would expect for reported bugs is clearly a response in a timely manner in form of categorization instead of ignorance. Some software companies or teams follow a "zero bugs" policy (which means that every bug reported has to be closed within a certain defined timeframe) - demanding at first, but very effective for the morale of teams and customers as well as the quality of the product. Others in opposite collect bugs as they come and let them open for years - probably the more common pattern. However: A first response to bugs in form of categorization is probably the least to expect.

Possibly once more the small amount of staff at XenForo demands it's toll here as well as in other areas. Still not a good situation and room for improvement. Which should be possible with any amount of staff as other software companies prove every day.
 
Which should be possible with any amount of staff as other software companies prove every day.
Which software companies are we talking about here? My experience with the software industry as a whole is that bug-free software is a pipedream and the bigger the company, the worse it gets. Every bug fixed comes with new bugs caused by the patch. And features? Most companies add the features they think you want, usually the ones that generate marketing hype or otherwise benefit them, and then maybe implement a few user suggestions along the way. Look at the current AI mess.

So to my eye as a IT guy who has been using computers since his teens, Xenforo looks pretty danged good as software companies go. I have rarely, if ever, cursed them out, unlike certain large software companies.
 
Which software companies are we talking about here?
We are going off topic here and I can't tell names - but this is from personal experience working with software development teams in dozens of companies over the years. Zero-bug is a team approach and goal, so it works best bottom up, based on a team decision and it may scale to company level with more or even all teams making this decision. Obviously it needs responsibility areas for each team and it needs very good developers, else it won't work. It does not work at all as a top down decision by management. For reasons of motivation but as a starter b/c management would except in very rare cases not make a decision like that as they typically lack understanding and desire features, features and more features.
My experience with the software industry as a whole is that bug-free software is a pipedream
That's a given.
and the bigger the company, the worse it gets.
That's true as well.
Every bug fixed comes with new bugs caused by the patch.
That's untrue. This only happens if you neglected craftmanship standards like documentation, automated tests with high coverage, CI/CD and continuous refactoring for ages and thus live in an undocumented and fragile legacy hell where no one dares to touch anything as whatever you touch will break and whatever you change will break other parts of the software.
So to my eye as a IT guy who has been using computers since his teens, Xenforo looks pretty danged good as software companies go.
It is, no doubt. As has been written before by me and others.
I have rarely, if ever, cursed them out, unlike certain large software companies.
Sad for you that you seem never to have worked in a company with really good high quality engineering culture in terms of software development. Those are rare, but once you've seen how smooth things can become you start to wonder why. Most seem to fear the effort and investment to get there, starting from the mess they created over years and many have absolutely no sense for or understanding of quality.
 
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It’s better to have a complaint than to have no engagement at all.

Shows that people are interested in the product moving forward.

The day no one engages, is the day you’re done.
 
In which we’re seeing less and less engagement by the year here, especially with enthusiast tweaks and customization

Keep in mind several things.

1. 2.4 is still not out yet and it looks like the editor overhaul (including the semi-recent snafu with forced Markdown) is massively holding it up, though that's just a guess. In any case, people are waiting for 2.4 to come out, or maybe even 3.0.

2. XF 2.x is, in general, a very well known quantity by now. Most of the functionality that people want has already been built out into add-ons, and the core forum software is extremely stable. So, people probably aren't talking much because there's nothing much TO talk about right now.
 
Keep in mind several things.

1. 2.4 is still not out yet and it looks like the editor overhaul (including the semi-recent snafu with forced Markdown) is massively holding it up, though that's just a guess. In any case, people are waiting for 2.4 to come out, or maybe even 3.0.

2. XF 2.x is, in general, a very well known quantity by now. Most of the functionality that people want has already been built out into add-ons, and the core forum software is extremely stable. So, people probably aren't talking much because there's nothing much TO talk about right now.
There’s never been a time in XF history where it’s this quiet. Regardless of stability tbh.

(Think back to the 1.x days, and how much enthusiasm and creativity was afloat)
 
There’s never been a time in XF history where it’s this quiet. Regardless of stability tbh.

(Think back to the 1.x days, and how much enthusiasm and creativity was afloat)
The 1.x days were a different - and honestly, a much better - time. A lot has changed since then, and not for the better. While it’s true that a lack of development and communication has played a role in the quietness around here, the broader decline of forums in general is just as much a factor.

This might be an unpopular opinion - and I’m sure I’ll get called out for saying it - but if more people took a step back and looked at the bigger picture, they’d see it too. The reality is, unless something major changes, a company like XenForo probably doesn’t have a thriving future given the overall state of forums today.
 
2. XF 2.x is, in general, a very well known quantity by now. Most of the functionality that people want has already been built out into add-ons, and the core forum software is extremely stable. So, people probably aren't talking much because there's nothing much TO talk about right now.
This is certainly me at this point. I am not really even that excited for 2.4. In fact, I sometimes wonder if I should have bothered with 2.3. 2.2 was the last version whose features we have really made good use of. So there's really not much for me to talk about. I mostly come by for news on 2.4 (of which there is little to none) and to check for updates on my few add-ons.
 
I think that xenforo can do some things increase engagement here as well.

More frequent updates and communications is given.
But things like content for forum owners with tips and guides, spotlight on existing forums, popular add-ons and so on can drive more traffic and interest in XF

Not sure how many people don’t renew the license they own, but I’m sure more outreach to customers will increase that as well.
 
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