I'm used to my custom ACP style. Doesn't apply here. Apologies.Theextra.less
template doesn't apply to the ACP unless the master style is edited, which is not recommended.
Just seen this. I wasn't harrassing, just curious, I did nothing wrong and you can see that I wished him well when he explained the situation. Nothing wrong with asking and it's just a bit of etiquette to briefly explain these things to the people you're asking help from.It's really none of your business why a customer of ours doesn't wish to renew the license, so stop harassing them.
We do not discriminate against customers with active or inactive licenses when it comes to community based support.
I'm not going to argue this with you, some random third party who stuck his nose in with an opinion. Think what you like.Look back at your posts. Your enquiry was insistent, over multiple posts - that is not simple, idle curiosity.
Yup. Not another one lol.Forum etiquette, huh?
It's all me. Got it. Sure. Nice threat. It still remains that you pointedly ignored me when I asked you for help on a technical matter. Somehow that's my fault and I shouldn't call you out on it. Got it.@FTL I'm going to say this for your own good.
I suggest reading some old threads with your interactions with other members to see how you refer to them and casually throw out insults and blame.
Here's a hint - the issue is not with them.
You can either take my advice on board and adjust your approach, or continue in the same vein, which will likely result in a less than optimum experience on this site.
I have to confess that I came across this thread yesterday, before Brogan had chimed in, and thought you were coming off as a little badgering to the OP. Asking once was fine, maybe even mentioning it a second time as a reminder would have been okay, but you kept on it. Also, it wasn't just that you were asking for a reason, but how you asked for it, framing it as "good etiquette".It's all me. Got it. Sure. Nice threat. It still remains that you pointedly ignored me when I asked you for help on a technical matter. Somehow that's my fault and I shouldn't call you out on it. Got it.
Seriously, if I'd known I was gonna get this much grief I wouldn't have posted in this thread.
Finally, unlike the other randos on here which I've never heard of that like to take potshots at me with snipey criticism who I just dismiss, I would be happy to discuss things further in pm if you ever wanted to. I think we can do this mutual courtesy.
Ok you think I was wrong in some way, but you're courteous and reasoned which I do appreciate, unlike some of the others on here. I'm therefore happy to discuss this with you, but in pm please. Just start a thread and we can carry on this discussion.I have to confess that I came across this thread yesterday, before Brogan had chimed in, and thought you were coming off as a little badgering to the OP. Asking once was fine, maybe even mentioning a second time as a reminder would have been okay but you kept on it. Also, it wasn't just that you were asking for a reason, but how you asked for it, framing it as "good etiquet
And really, how many reasons could there be for him not to renew? I mean, assuming that a person isn't planning on moving to another software entirely, nine out of ten times there's only a couple reasons why a person would choose not to renew: they can't afford it or new bug fixes/features are not incentive enough for them (especially if it means also having to fork out for addon upgrades) and they don't need the ticket support.
Is there actually a guidebook on forum etiquette that says you have to answer questions about your reasons for not ugrading?
It still remains that you pointedly ignored me when I asked you for help on a technical matter
ok, thanks for the advice, but the point I raised is still valid. It's a matter of decency and respect to your customers, isn't it?Forum support/tagging has not ever guaranteed a staff reply. It has always been this way and something we have always maintained. If you require a staff guaranteed response please use a ticket.
It's a matter of decency and respect to your customers, isn't it?
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