Shelley
Well-known member
As the title says I have been with virginmedia for the past 7 years or so but recently (for 2 months now) my connection keeps cutting out every two minutes most days whilst on a good day my connection will cut out every 15 minutes and remain out from 2 mins to about 20 minutes sometimes longer.
So when it cuts out I have noticed this when i log into my router settings (screenshot below) shows that the ip address disappears along with the virgin media dns and other stuff (I'm not an expert on networking).
Just wondering if there's any experts or people going through similar problems that know what the issue can be and why this is happening.
I do plan on contacting their terrible support but wanted to see if there was anything on my end i could do. When it does go out all connected devices (media hub, mobile devices) cannot connect to the wifi so I eliminated the fact theat it's just my pc hardware that could be the problem.
So when it cuts out I have noticed this when i log into my router settings (screenshot below) shows that the ip address disappears along with the virgin media dns and other stuff (I'm not an expert on networking).
Just wondering if there's any experts or people going through similar problems that know what the issue can be and why this is happening.
I do plan on contacting their terrible support but wanted to see if there was anything on my end i could do. When it does go out all connected devices (media hub, mobile devices) cannot connect to the wifi so I eliminated the fact theat it's just my pc hardware that could be the problem.