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Users reporting they "see another user logged in"

Discussion in 'Troubleshooting and Problems' started by Zachary Ball, May 26, 2016.

  1. Zachary Ball

    Zachary Ball Member

    I got these screenshots and a discussion going on about how some users are experiencing a glitch I would assume that involves seeing another user logged in instead of them. They can't actually go into account settings but it will display randomly at times but corrects itself once after a few more redirects.

    Any ideas on how to solve or is this new?

    sample.PNG

    This user is not Steve. I know this is the wordpress end of things but it does the same thing within the forum as well. Temporarily the username would change to someone else.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any server level caching implemented?
     
  3. Zachary Ball

    Zachary Ball Member

    memecache and varnish is what we are using at a server level caching.
     
    Last edited: May 26, 2016
  4. Mike

    Mike XenForo Developer Staff Member

    This is almost certainly down to Varnish or something else external. Your main site appears to be Wordpress and I'm getting the same issue there:
    upload_2016-5-26_14-2-19.png
     
  5. Zachary Ball

    Zachary Ball Member

    Now taking a deeper look at it, Varnish is off currently. Any other guesses? Or are we looking at something external for sure? It is just very strange.
     
  6. Zachary Ball

    Zachary Ball Member

    Would this possibly be due to the bridge between Xenforo and Wordpress? We are a few updates behind.

    This would be "XenWord"
     
  7. Mike

    Mike XenForo Developer Staff Member

    It's unlikely to be an add-on. It's more likely to be something caching the output incorrectly (something like Varnish or a different reverse proxy). The face that I saw this on your site in WP itself seems to imply it's not application specific.
     
    semprot likes this.

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