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XF 1.2 Users aren't being added to groups

Discussion in 'Troubleshooting and Problems' started by crzy4prple, Oct 23, 2013.

  1. crzy4prple

    crzy4prple Member

    Our users aren't being added to the correct groups after the paypal upgrade. I'm not sure what we're missing, it was working initially, but now it is not.
  2. Mike

    Mike XenForo Developer Staff Member

    Presumably the upgrades aren't actually being completed - at the users that bought them showing as active in the control panel?

    There may be some logs to give more information, though there isn't an interface into the user upgrade log at this time. (It's the xf_user_upgrade_log table.)
  3. crzy4prple

    crzy4prple Member

    They are active yes and registered, but I'm manually having to move them... which as you can imagine makes everybody a tad cranky....

    How do I get to the log table?
  4. Mike

    Mike XenForo Developer Staff Member

    You'd need to look at the table via something like phpMyAdmin -- it should have some error messages (assuming that PayPal is calling back to us). If it's empty, then you need to make sure that IPN callbacks are enabled in your PayPal account.

    If you're not comfortable looking for the log, I can look at it if you submit FTP details via a ticket.
  5. crzy4prple

    crzy4prple Member

    Thank you, I was able to get it fixed! My IPNs for some reason weren't working anymore... once I figured that out, I was able to resend them.
    Mike likes this.

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