XF 1.2 User tagging alerts not working

[Solari]

Is there something I need to toggle somewhere so when someone is tagged @Name in a forum it's supposed to alert them? Thanks.

 

[Jeremy]

Verify the person who is tagging the other user has permissions. You'll find it under user group permissions. Make sure it is more than 0.

 

[Solari]

Where do I find this in permissions? What is it called? I can't seem to find it in the list. Thanks!

 

[Jeremy]

Edit a user groups permission, search the page for "tag" and it should find it. I don't know the exact wording off hand (however, it's one of the only numerical permissions).

 

[Solari]

I did, the only results that come up for "tag" is:

Maximum tag alerts per message (set to 5)
Allow block tags (code, quote, etc): (in signature area)

 

[Jeremy]

The first permission is the correct one. Have you used the permissions analyzer to determine what the user is allowed to tag? Are the users not getting alerts the 6th + tag in a post?

Was the post edited to include the tag?

 

[Solari]

Yes, the user was allowed unlimited tags (because of higher level). It was a new post. He tagged me and I don't have anything else set to tag or alert me on the thread. I did the same to him and he didn't get anything as well.

 

[Solari]

I also checked my own preferences and it shows allow alerts on user tags on.

 

[Jeremy]

Can you reproduce this with add-ons disabled?

 

[Solari]

Yes, it still doesn't work with all add-ons disabled.

 

[Solari]

Also switched to default theme and still no go.

 

[Jeremy]

Have you modified any files? Can you run a file health check.

 

[Solari]

Yes, we modified these two per the file health check, which is all showed up. Those two we slightly modified to remove login box to redirect to a different one (integrated with wordpress).

1. library/XenForo/ControllerPublic/Logout.phpFile does not contain expected contents.
2. library/XenForo/ControllerPublic/Login.phpFile does not contain expected contents.

 

[Jeremy]

Neither file deals with alerts. How did you disable your add-ons?

 

[Solari]

I went to the home admin page where you see the installed add-ons in the lower right and unchecked. I noticed they were gone from the forums so I know it turned them off.

 

[Jeremy]

Can you retest by disabling listeners via the configuration file? Paul's FAQ threads include the code you need to add.

 

[Solari]

Okay, that sounds scary lol. ; ) It may be over my head, I'll wait and see if my developer can figure out what you meant. Thanks!

 

[Jeremy]

If you send me the following pieces of information via PC I can look into a few things and run a few tests:

• phpMyAdmin access (DB access)
• FTP access
• Admin details and a test account

 

[eagle eyes]

Okay, that sounds scary lol. ; ) It may be over my head, I'll wait and see if my developer can figure out what you meant. Thanks!

The user posted the tag must have mention ability to mention more than 0 times. Just increase it from 0, most likely thats what it is.

 

[Jeremy]

He's verified permissions are correct a few posts above.