1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

XF 1.3 User group upgrade not working properly

Discussion in 'Troubleshooting and Problems' started by leedi25, Aug 20, 2014.

  1. leedi25

    leedi25 Member

    Hi all,

    I launched my company forum yesterday and started receiving payments today BUT, all users who upgraded did not get placed into the correct usergroup, infact they stayed as registered instead of having their accounts upgraded, all payments have been received no issues the only issue is they have not been placed into the usergroup they purchased...

    any ideas?

    Thank you
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    The primary user group doesn't change.
    They are added to user groups as secondary.

    Check the logs to see the status of the transactions.
     
  3. leedi25

    leedi25 Member

  4. Mike

    Mike XenForo Developer Staff Member

    Do you see any records in the payment transaction log in the control panel?
     
  5. leedi25

    leedi25 Member

    yes i do, i see all payments that have gone through, everything is showing up in the logs its just the users are not getting permissions to view what they have perchased automatically
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    Have they been added to the secondary user groups?
     
  7. leedi25

    leedi25 Member

    i even manually upgraded them and still they could not see the content, i had to change the user group within their account settings
     
  8. leedi25

    leedi25 Member

    do i have to manually be added to the secondary user groups then?
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    Can you screenshot the settings you have for the upgrade?
     
  10. leedi25

    leedi25 Member

    will send them within the next hour have to charge my phone as my laptop doesnt screen print properly
     
  11. leedi25

    leedi25 Member

    all settings to all upgrades are the same, apart from the obvious of setting the upgrades to their allocated usergroups
     

    Attached Files:

  12. leedi25

    leedi25 Member

    i manually upgraded my test account and within the user settings and information i noticed that the secondary had changed to the correct usergroup that i manually set the upgrade to, BUT still could not see content
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    If the secondary user group is being applied then it is a permissions issue.

    Use the Analyze Permissions function to determine why.
     
  14. leedi25

    leedi25 Member

    but when i set the primary usergroup within the account of the user they can see the content,
     
  15. leedi25

    leedi25 Member

    for this problem do i create usergroup promotions or just usergroup list?
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

  17. leedi25

    leedi25 Member

    honestly all my permissions are set just fine, its the upgrading system that isnt working properly, iv just checked the permissions and everything seems just fine
     
  18. leedi25

    leedi25 Member

    can i just screenprint my settings on everything you think might be the issue, i have no idea what it might be, maybe if i screen print you could see if anything isnt correct?
     
  19. Brogan

    Brogan XenForo Moderator Staff Member

    So this isn't correct then?
    Both of those statements are mutually exclusive.
     
  20. leedi25

    leedi25 Member

    what do you mean?
     

Share This Page