XF 1.3 User group upgrade not working properly

[leedi25]

Hi all,

I launched my company forum yesterday and started receiving payments today BUT, all users who upgraded did not get placed into the correct usergroup, infact they stayed as registered instead of having their accounts upgraded, all payments have been received no issues the only issue is they have not been placed into the usergroup they purchased...

any ideas?

Thank you

 

[Paul B]

The primary user group doesn't change.
They are added to user groups as secondary.

Check the logs to see the status of the transactions.

 

[leedi25]

All payments had through on the, i didnt set my url on paypal as www.thechakraenergyinstitute.com/payment_callback.php i just set it to www.thechakraenergyinstitute.com

do you think that may have been the issue?

on paypal thats all i did so is this the correct setting for ipn for paypal in order to get the call back? im guessing the call back to the website is the reason for the automatic upgrade?

 

[Mike]

Do you see any records in the payment transaction log in the control panel?

 

[leedi25]

yes i do, i see all payments that have gone through, everything is showing up in the logs its just the users are not getting permissions to view what they have perchased automatically

 

[Paul B]

Have they been added to the secondary user groups?

 

[leedi25]

i even manually upgraded them and still they could not see the content, i had to change the user group within their account settings

 

[leedi25]

do i have to manually be added to the secondary user groups then?

 

[Paul B]

Can you screenshot the settings you have for the upgrade?

 

[leedi25]

will send them within the next hour have to charge my phone as my laptop doesnt screen print properly

 

[leedi25]

all settings to all upgrades are the same, apart from the obvious of setting the upgrades to their allocated usergroups

 

[leedi25]

i manually upgraded my test account and within the user settings and information i noticed that the secondary had changed to the correct usergroup that i manually set the upgrade to, BUT still could not see content

 

[Paul B]

If the secondary user group is being applied then it is a permissions issue.

Use the Analyze Permissions function to determine why.

 

[leedi25]

but when i set the primary usergroup within the account of the user they can see the content,

 

[leedi25]

for this problem do i create usergroup promotions or just usergroup list?

 

[Paul B]

but when i set the primary usergroup within the account of the user they can see the content,

Permissions are cumulative.

Have a read of this: Implementing Permissions and this: http://xenforo.com/community/resources/understanding-permissions.360/

 

[leedi25]

honestly all my permissions are set just fine, its the upgrading system that isnt working properly, iv just checked the permissions and everything seems just fine

 

[leedi25]

can i just screenprint my settings on everything you think might be the issue, i have no idea what it might be, maybe if i screen print you could see if anything isnt correct?

 

[Paul B]

honestly all my permissions are set just fine

So this isn't correct then?

i manually upgraded my test account and within the user settings and information i noticed that the secondary had changed to the correct usergroup that i manually set the upgrade to, BUT still could not see content

Both of those statements are mutually exclusive.

 

[leedi25]

what do you mean?