On my website, I have a simple group promotion that is run when a user meets the following criteria:
- Posted 100+ threads
- Registered for 90+ days
- Received 50+ post ratings (add-on feature)
After meeting the criteria, they are added to a new group. I have verified the promotion is active.
I have a user who meets these criteria, but the website is not appearing to automatically add the new user group to his account. I tried going to the Cron Entries page and manually running User Group Promotions but that did not seem to take any affect (it also seemed to run very quickly, after about a second or two it alerted me that it was complete).
Looking at the user's account, I am unsure as to why the promotion is not being ran. Is there anything that seems off on my end or misconfigured? I'm having a hard time troubleshooting this for what the problem might be.
Any help would be appreciated. Thanks!