XF 1.1 User Group Promotion not working for a specific user

fredrikse

Active member
Hi,

I have configured a User Group Promotion so that all posts are moderated until users have reached a total of five posts. Then they are promoted to the usergroup members which will let them post without moderation. But for one specific user this promotion doesn't seem to work. He has posted well over 40 posts but his posts are still showing up in the moderation que. If I look at his profile he is not a member of the members group.

What could be wrong?
 

fredrikse

Active member
Anyone else having problem with this? I haven't been able to find a solution. It seems like this is some sort of intermittent problem.
 

Jeremy

Well-known member
Was the user upgraded to the user group and manually removed from the group at some point?
 

fredrikse

Active member
Everybody is member of the "registered" group. After 5 granted posts members are added to user group "members" where there is no moderation applied.
 

Jeremy

Well-known member
Send me a PC with the following information and I will attempt to debug this later tonight or tomorrow:
  • ACP access
  • Database Access
  • Name of the User
  • Name of the promotion that is not applying.
 
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