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XF 1.1 User Group Promotion not working for a specific user

Discussion in 'XenForo Questions and Support' started by fredrikse, Aug 10, 2013.

  1. fredrikse

    fredrikse Active Member

    Hi,

    I have configured a User Group Promotion so that all posts are moderated until users have reached a total of five posts. Then they are promoted to the usergroup members which will let them post without moderation. But for one specific user this promotion doesn't seem to work. He has posted well over 40 posts but his posts are still showing up in the moderation que. If I look at his profile he is not a member of the members group.

    What could be wrong?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Has the user logged in recently?
     
  3. fredrikse

    fredrikse Active Member

    Yes. Almost everyday.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    If you can provide ACP access I can take a look.
     
  5. fredrikse

    fredrikse Active Member

    Sorry for late response. I've been away on business trips the last couple of weeks. I will PM you login information for access to the ACP.
     
  6. fredrikse

    fredrikse Active Member

    Anyone else having problem with this? I haven't been able to find a solution. It seems like this is some sort of intermittent problem.
     
  7. Jeremy

    Jeremy XenForo Moderator Staff Member

    Was the user upgraded to the user group and manually removed from the group at some point?
     
  8. fredrikse

    fredrikse Active Member

    Not that I'm aware of. One user gets moderated one time and another time not moderated.
     
  9. fredrikse

    fredrikse Active Member

    Everybody is member of the "registered" group. After 5 granted posts members are added to user group "members" where there is no moderation applied.
     
  10. Jeremy

    Jeremy XenForo Moderator Staff Member

    Send me a PC with the following information and I will attempt to debug this later tonight or tomorrow:
    • ACP access
    • Database Access
    • Name of the User
    • Name of the promotion that is not applying.
     

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