I have configured a User Group Promotion so that all posts are moderated until users have reached a total of five posts. Then they are promoted to the usergroup members which will let them post without moderation. But for one specific user this promotion doesn't seem to work. He has posted well over 40 posts but his posts are still showing up in the moderation que. If I look at his profile he is not a member of the members group.
What could be wrong?