XF 1.1 User Group Promotion not working for a specific user

[fredrikse]

Hi,

I have configured a User Group Promotion so that all posts are moderated until users have reached a total of five posts. Then they are promoted to the usergroup members which will let them post without moderation. But for one specific user this promotion doesn't seem to work. He has posted well over 40 posts but his posts are still showing up in the moderation que. If I look at his profile he is not a member of the members group.

What could be wrong?

 

[Paul B]

Has the user logged in recently?

 

[fredrikse]

Yes. Almost everyday.

 

[Paul B]

If you can provide ACP access I can take a look.

 

[fredrikse]

If you can provide ACP access I can take a look.

Sorry for late response. I've been away on business trips the last couple of weeks. I will PM you login information for access to the ACP.

 

[fredrikse]

Anyone else having problem with this? I haven't been able to find a solution. It seems like this is some sort of intermittent problem.

 

[Jeremy]

Was the user upgraded to the user group and manually removed from the group at some point?

 

[fredrikse]

Not that I'm aware of. One user gets moderated one time and another time not moderated.

 

[fredrikse]

Everybody is member of the "registered" group. After 5 granted posts members are added to user group "members" where there is no moderation applied.

 

[Jeremy]

Send me a PC with the following information and I will attempt to debug this later tonight or tomorrow:

• ACP access
• Database Access
• Name of the User
• Name of the promotion that is not applying.